To view the Learning Community’s weekly calls click here.
QUESTIONS & QUOTES
“In an effective crisis system, perhaps the most potent element of all is relationships. To be human. To be compassionate.”
“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”
What are the learnings from Arizona?
"We are moving to standardization of what people can expect [in crisis]. We don’t have best practices for heart attacks... I strongly prefer ‘effective practices’."
What is the 988 and Crisis Care Learning Community?
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
How many agents to answer the phones?
“Mobile crisis worth a million.”
Does private insurance cover crisis care?
“The opportunity of a lifetime”
Does Crisis Now work for rural?
What are the federal funding opportunities that could help support 988? Is there a list?
We can predict monthly core crisis flow
Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment
Crisis Now services create cost savings through effective diversion from higher intensity care
Crisis in most communities is piecemeal or non-existent, but a common flow does exist
What’s the staffing credentials/ experience/supply needed for Crisis Now services?
Model Bill for Core State Behavioral Health Crisis Services Systems
How do we know mobile crisis outreach teams work?
Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines
What is the investment of states deploying the Crisis Now Call Center hub model?
Dr. Mike Hogan on a focus more systematic than programmatic
Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics
What is the total volume we might see migrate to 988 over time?
How has 911 implemented its fee structure?
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
Medicaid Forward Report
MACPAC Recommendations 2021
988 Cost Briefing
988 Contact Volume Briefing
LA County Systems Engineering Snapshot
Utah Efforts Preparing for 988
Atlanta 311 and 911 Data Analysis
What if... we could see the entire crisis system? Martin Connor
Philanthropy and Mental Health: Under-resourced and Misunderstood
Georgia Peer Crisis Workforce
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
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