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Monday / May 17.

LEARNING COMMUNITY

To view the Learning Community’s weekly calls click here.

QUESTIONS & QUOTES

“In an effective crisis system, perhaps the most potent element of all is relationships. To be human. To be compassionate.”

“In an effective crisis system, perhaps the most potent element of all is relationships. To be human. To be compassionate.”

“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”

“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”

What are the learnings from Arizona?

What are the learnings from AZ
April 21, 2021

"We are moving to standardization of what people can expect [in crisis]. We don’t have best practices for heart attacks... I strongly prefer ‘effective practices’."

Quote Effective Practices
April 21, 2021

What is the 988 and Crisis Care Learning Community?

988 and Extended Crisis Care Learning Community (updated 2021-04-21)
April 21, 2021

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
April 14, 2021

How many agents to answer the phones?

How many agents to answer the phones?
April 7, 2021

“Mobile crisis worth a million.”

“Mobile crisis worth a million.”
April 7, 2021

Does private insurance cover crisis care?

Does private insurance cover crisis care?
March 31, 2021

“The opportunity of a lifetime”

“The opportunity of a lifetime”
March 31, 2021

Does Crisis Now work for rural?

Does Crisis Now work for rural?
February 17, 2021

TOOLS

What are the federal funding opportunities that could help support 988? Is there a list?

What are the federal resources for 988
April 21, 2021

We can predict monthly core crisis flow

We can predict monthly core crisis flow
April 7, 2021

Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment

Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment
March 31, 2021

Crisis Now services create cost savings through effective diversion from higher intensity care

Crisis Now services create cost savings through effective diversion from higher intensity care
March 24, 2021

Crisis in most communities is piecemeal or non-existent, but a common flow does exist

Crisis in most communities is piecemeal or non-existent, but a common flow does exist
March 17, 2021

What’s the staffing credentials/ experience/supply needed for Crisis Now services?

What’s the staffing credentials/ experience/supply needed for Crisis Now services?
March 3, 2021

Model Bill for Core State Behavioral Health Crisis Services Systems

Model Bill for Core State Behavioral Health Crisis Services Systems
February 3, 2021

How do we know mobile crisis outreach teams work?

How do we know mobile crisis outreach teams work?
January 13, 2021

Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines

Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines
December 9, 2020

What is the investment of states deploying the Crisis Now Call Center hub model?

What is the investment of states deploying the Crisis Now Call Center hub model?
November 18, 2020

Dr. Mike Hogan on a focus more systematic than programmatic

Dr. Mike Hogan on a focus more systematic than programmatic
November 11, 2020

Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics

Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics
November 4, 2020

What is the total volume we might see migrate to 988 over time?

What is the total volume we might see migrate to 988 over time?
October 21, 2020

How has 911 implemented its fee structure?

How has 911 implemented its fee structure?
October 14, 2020

PRESENTATIONS

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture

Medicaid Forward Report

Medicaid Forward Report

MACPAC Recommendations 2021

MACPAC Recommendations 2021
April 21, 2021

988 Cost Briefing

988 Cost Briefing
April 14, 2021

988 Contact Volume Briefing

988 Contact Volume Briefing
April 7, 2021

LA County Systems Engineering Snapshot

LA County Systems Engineering Snapshot
March 31, 2021

Utah Efforts Preparing for 988

Utah Efforts Preparing for 988
March 24, 2021

Atlanta 311 and 911 Data Analysis

Atlanta 311 and 911 Data Analysis
March 10, 2021

What if... we could see the entire crisis system? Martin Connor

Philanthropy and Mental Health: Under-resourced and Misunderstood

Philanthropy and Mental Health: Under-resourced and Misunderstood
December 16, 2020

Georgia Peer Crisis Workforce

Georgia Peer Crisis Workforce
December 9, 2020

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
December 2, 2020

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
October 28, 2020

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
October 21, 2020