Statewide 911 call matrix Archives

Virginia has developed a statewide 911 behavioral health call diversion matrix and protocols.

Crisis and Community Trauma, Equity, Innovations

Virginia Develops Statewide 911 Call Matrix to Divert Mental Health and Substance Use Crises

Nationwide, cities and counties are developing 911 call matrixes to triage behavioral health calls. Austin, Harris County, Los Angeles County, and Tucson are among them. Behavioral health and law enforcement experts in those communities say it has been vital for providing standardization and diverting the vast majority of mental health