The Troubling History of 911 and How 988 Can Avoid the Same Missteps

It’s November 22, 2014, in Cleveland, Ohio. A man at a park dials 911 and tells call taker Constance Hollinger, “There’s a guy with a pistol.” “It’s probably fake, but he’s pointing it at everybody.” He says the person is on a swing just outside the Cudell Recreation Center and