It’s Time for Private Insurers to Join the 988 Conversation
A newly released paper tackles billing codes, giving recommendations for coding options for crisis lines, mobile crisis services, and crisis stabilization facilities.
Milwaukee County on Providing the Right Care at the Right Place and at the Right Time
Milwaukee County has built out a robust crisis continuum and scaffolded a critical 211-988 relationship to ensure people’s quality-of-life and behavioral health needs are met.
Dr. Madelyn Gould on How Automation Creates a Crisis-Intervention Feedback Loop
With 988 going “live” in less than 6 months, the need for Lifeline crisis call center oversight will be greater than ever. Dr. Madelyn Gould says an automated feedback loop could help.
Embedding Crisis Response in Harris County’s 911 Dispatch Center
Harris County launched the first crisis call diversion program in the United States. Five years later, Jennifer Battle tells us how they did it and what’s next.
The Reporting System 988 Estimates Haven’t Included
As communities estimate their prospective 988 call volume, EMS data can help.
How Common Language Can Maximize 988 Implementation
The LOCUS service tool algorithm can create a common language between providers and insurers, perhaps even pushing the U.S. toward a national standard.
How Lifeline Chat Can Serve People at Their Most Vulnerable
Young people and those with a higher intensity of symptoms are more apt to reach out by chat.
It’s Time the Behavioral Health Field Expand Their Definition of Lived Experience
Amy Watson says expanding the concept of lived expertise would result in a better, more culturally competent crisis response.
Georgia Innovator Built a System of Connection to Better Serve People Like His Son
Gregg Graham developed Behavioral Health Link so people in crisis have a system of connection they can reach 24 hours a day, at no cost.
Reengineering LA County’s Crisis Systems
Good intentions alone won’t solve systemic issues. John Franklin Sierra, a health systems engineer, gives the play-by-play on how LA County redesigned and reengineered its crisis system.
