Dr. Marsha Ford on Poison Centers and Coordinating Crisis Care
The history of Poison Control and how the centers need to be able to connect to 988.
Mary Sowers on Getting Rid of Policy Relics and Ensuring 988 Works for People With IDD
Behavioral health crises among IDD populations only represent a small fraction of overall psychiatric and substance use emergencies, but they’re often high impact.
Dr. Madelyn Gould on How Automation Creates a Crisis-Intervention Feedback Loop
With 988 going “live” in less than 6 months, the need for Lifeline crisis call center oversight will be greater than ever. Dr. Madelyn Gould says an automated feedback loop could help.
Embedding Crisis Response in Harris County’s 911 Dispatch Center
Harris County launched the first crisis call diversion program in the United States. Five years later, Jennifer Battle tells us how they did it and what’s next.
How Lifeline Chat Can Serve People at Their Most Vulnerable
Young people and those with a higher intensity of symptoms are more apt to reach out by chat.
How Montana Is Redesigning Crisis Services in a Rural Landscape
Today we sit down with the team responsible for helping redesign crisis services in Montana. They share the challenges they’ve faced with the pandemic, overcoming vast distances of rural land, and innovations that are paving the way for change, including mobile crisis services and a brand new Lifeline member call
FCC Designates 988 to Mirror 911 for Mental Health and Suicide Crises
On Thursday, the FCC voted to formally make 988 the nationwide number for mental health, substance use, and suicide crisis, adopting rules that require all phone service carriers to start directing 988 calls to the existing Lifeline by July 16, 2022. While the FCC moving forward with 988 is essential,
FCC Leads Charge for 988 Hotline Implementation by July 2022 for Mental Health, Substance Use, and Suicidal Crises
FCC chairman, Ajit Pai, announced today that the agency is taking the next step to establish 988 as the nationwide 3-digit number for mental health, substance use, and suicide crisis, mirroring what 911 is for medical emergencies.
Disaster Expert Jeannette David Says the Past Might Inform Us on What’s to Come in Behavioral Health
Jeannette David has provided administrative oversight as well as training and consultation in the Federal Emergency Management Agency Crisis Counseling Assistance and Training Program (FEMA CCP) in the aftermath of numerous disasters. She shares what's likely in store for behavioral health during and after COVID-19.
COVID-19: Industry Disruptor, Dr. Ursula Whiteside, Makes Life-Saving Mental Health Skills Accessible
NowMattersNow.org is a critical resource as Americans, whose day-to-day lives have been disrupted, navigate the coronavirus pandemic crisis and the challenges that come with it, such as isolation, unemployment, housing instability, and illness.
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