Nationwide, cities and counties are developing 911 call matrixes to triage behavioral health calls. Austin, Harris County, Los Angeles County, and Tucson are among them. Behavioral health and law enforcement experts in those communities say it has been vital for providing standardization and diverting the vast majority of mental health
In Los Angeles County, calls that come into 911 or even its non-emergency business lines are, by default, considered higher risk. Historically, these level four calls have resulted in law enforcement dispatch or a co-responder team. (Co-responder models are typically two-person teams that comprise a police officer or emergency medical
In anticipation of 988—the three-digit number for mental health, substance use, and suicidal crisis telecom companies must make live by July 16, 2022—communities throughout the United States are examining their crisis systems. “They want to ensure there are rapid and appropriate responses in place that match people’s needs,” says Amy
When an ambulance is called to the scene of a crisis in the United States, no matter the type, there are a limited number of places it can go next. Emergency ground ambulance services can transport to a hospital, skilled nursing facility, or a dialysis center. More often than not,
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