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Nearly a year before the Covid pandemic began, behavioral health crisis professionals became physically co-located at the Tucson Police Department’s 911 call center. However, in March 2020, as communities started to implement physical distancing requirements to halt the spread of the virus, Johnnie Gasper and his colleagues were uncertain what

Whether they wanted it or not, the Covid pandemic and corresponding physical distancing requirements thrust behavioral healthcare providers into telehealth. Some providers celebrated the sudden regulatory and policy changes that removed service delivery barriers. Others, says Kristin Neylon, senior project associate at NRI, were far more skeptical. “They were wary