Homelessness and Crisis: Who Will Answer the Call?
With 988 on the horizon, who will respond to the call when a homeless person is in crisis? The answer, says Kevin Martone, lies in the integration of care within and between systems.
Dr. Madelyn Gould on How Automation Creates a Crisis-Intervention Feedback Loop
With 988 going “live” in less than 6 months, the need for Lifeline crisis call center oversight will be greater than ever. Dr. Madelyn Gould says an automated feedback loop could help.
Communities Must Have All Core Crisis Elements to Reach People Most in Need
Communities must build out all of the National Guidelines for Behavioral Health Crisis Care core elements to ensure 988 creates system-wide change.
OPINION | 988, Shared Accountability, and Equity in Behavioral Health Crisis Services
With 988 around the corner, communities must examine how financing and accountability will work under the massive paradigm shift.
Embedding Crisis Response in Harris County’s 911 Dispatch Center
Harris County launched the first crisis call diversion program in the United States. Five years later, Jennifer Battle tells us how they did it and what’s next.
The Importance of Supporting Resident-Centered Crisis Responders
As communities move toward resident-centered crisis response teams, they need to do so equitably and responsibly.
The Reporting System 988 Estimates Haven’t Included
As communities estimate their prospective 988 call volume, EMS data can help.
How Common Language Can Maximize 988 Implementation
The LOCUS service tool algorithm can create a common language between providers and insurers, perhaps even pushing the U.S. toward a national standard.
988 and Improving Language and Cultural Competency
Without clinical training, an interpreter can turn a therapeutic session into a game of telephone, resulting in a large margin of error.
How Lifeline Chat Can Serve People at Their Most Vulnerable
Young people and those with a higher intensity of symptoms are more apt to reach out by chat.
