LEARNING COMMUNITY MATERIALS
To view videos of the Learning Community’s weekly calls click here.
STATE CARDS
988 Legislation Map
Enhanced Medicaid Mobile Crisis Map
988 Legislation Map
988 Legislation Map
988 Legislation Map
States with Enhanced Medicaid Match for Mobile Crisis
United States 988 Legislation Card
United States 988 Legislation Card
United States 988 Crisis Card
United States 988 Crisis Card
United States 988 Crisis Card
United States 988 Crisis Card
Virginia 988 Crisis Card
Utah 988 Crisis Card
Nevada 988 Crisis Card
Washington State 988 Crisis Card
QUESTIONS & QUOTES
i carry your heart with me...i carry it in my heart
"...Some is not a number. Soon is not a time..."
“The families get to see us at our worst...”
“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.”
“911 calls are rerouted to local call centers. There’s no reason we can’t do the same for 988. We know the 988 Lifeline is a proven life-saving tool and should maximize its full potential.”
"There's a real opportunity at that moment for a person to see hope when providers are welcoming, engaging, recovery-oriented, non-judgmental, and meet people where they are."
"Mobile crisis services took too long to respond."
"The full scope is overwhelming; help others see the baby steps."
"Cross Pollinators can create something new and better through the unexpected juxtaposition of seemingly unrelated ideas or concepts."
"a crisis has no schedule"
"We’re social creatures and couldn’t survive ancestrally without each other..."
"...Find the things that resonate in your soul..."
“The full scope is overwhelming; help others see the baby steps.”
“It’s not making individuals in crisis fit to a system. It’s adjusting the system to better meet the needs of those individuals they are serving in crisis.”
"Harvard has this abundant knowledge base, if they can just find a way of connecting to the people doing the digesting."
"Run from every fight..."
“We need leaders who care enough, leaders who know enough, and leaders who will do enough and who are persistent enough until the job is done,” David Satcher said.
“Helper selection criteria should include: empathy, respect and the ability to establish a good initial contact.”
"Mental health patients under involuntary commitment can wait for hours, days or weeks..."
"Ikigai is largely just the activity that will blissfully keep you busy until the end of your days.”
“Crisis services result in better outcomes at a lower cost and generate a Return on Investment of 2 to 1 just in healthcare..."
"...A person with lived experience of both SMI/SUD and justice involvement should be treated the same as any other employee, and the organization should proceed without any bias or stigma toward this employee.”
"Patients who are abandoned to withdrawal and untreated pan have an increased death risk, nearly 300 percent, and their risk of suicide if also significantly elevated..."
“We knew that if we wanted to address overdose mortality and high utilization in hospitals,” she says, “then we had to look at the role of behavioral health.”
“Thank you, Hope.” I prayed. “Thank you for setting me free.” To which she replied: “Who was the one who decided I exist?”
“If we don’t have a seat at the table, we’re not afraid to bring our own chair.”
“…Life is unfair. Death is unfair. Anger is a natural reaction to the unfairness of loss.”
"…If we take decades to build [the 988 system], we’re going to lose a lot of lives.”
!["…If we take decades to build [the 988 system], we’re going to lose a lot of lives.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2023/07/2023-07-19-Crisis-Jam_quote-cover.png?fit=300%2C169&ssl=1 "\"…If we take decades to build [the 988 system], we’re going to lose a lot of lives.”")
"I've known thousands of blind people. Guess what? Blind people have crises just like anybody else."
"Forget the catch!" Geographical boundaries become walls prohibiting timely access to crisis care. Find ways to break them.
“Hello to all the people living in institutions, I remember you”
“A chatbot is no substitute for human empathy.”
“Thank you for believing that we were alive” Jorge Galleguilos, the eleventh miner brought to safety, to President Pinera.
Dr. David Satcher said, ''The nation must address suicide as a significant public health problem and put into place national strategies to prevent the loss of life and the suffering suicide causes. We must act now.''
”We are in a world where most of the workforce is completely closed about their own lived experience, and yet, peers are expected to be completely open.”
"It doesn't matter where we do interventions. It's less costly and its more effective because it's right to the person who is in need."
"If you were in trouble, do you have relatives or friends you can count on to help you whenever you need them, or not?"
"Guilt feels less deserved, pain is less painful, misfortune is less oppressive, when someone is there with you."
"...We mean that no suicide is fated. None are predestined. Until the person actually takes a final lethal act, there is still hope."
"Most people survive depression… but to [those who die of suicide] there should be no more reproof attached than to the victims of terminal cancer."
!["Most people survive depression… but to [those who die of suicide] there should be no more reproof attached than to the victims of terminal cancer."](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2023/04/2023-04-19-Crisis-Jam-Quote-cover.png?fit=300%2C169&ssl=1 "\"Most people survive depression… but to [those who die of suicide] there should be no more reproof attached than to the victims of terminal cancer.\"")
“Black communities need transformational change, bold and radical investments in systems that increase safety, healing opportunities, and programs...”
"What is the biggest challenge to improving crisis coordination? Senator, workforce..."
“Ukeru is a restraint-free training program to manage aggressive behavior, that teaches us to reframe that behavior as a survival skill that guests have learned over time and our job [with crisis teams] is to end the escalation.”
![“Ukeru is a restraint-free training program to manage aggressive behavior, that teaches us to reframe that behavior as a survival skill that guests have learned over time and our job [with crisis teams] is to end the escalation.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2023/03/2023-03-22-Crisis-Jam-Quote.png?fit=300%2C169&ssl=1 "Crisis Jam Quote")
"3 hours is the average time an officer waits at a medical facility until transfer of custody occurs..."
"Last year alone, San Diego County law enforcement responded to 38,380 calls for service."
"Law enforcement should only be engaged in situations where there is a clear threat to public safety."
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language that goes to his heart."”
“Emergency Department Boarding is wrong medically, legally, ethically, morally and economically.”
“Law enforcement shouldn’t be on the scene of a mental health crisis unless there’s a clear, logical reason to have the presence of an armed public servant.”
“The increasing dependence on… hospital EDs to provide behavioral evaluation and treatment is not appropriate, not safe, and not an efficient use of dwindling community emergency resources. More importantly, it impacts the patient, the patient’s family, other patients and their families, and of course the hospital staff.”
“Accidental Death and Disability… revolutionized the way we view and manage injury in America. For many of us, it helped to define our careers.”
“Siri, I’m feeling depressed.”
“From the curbside to the country club, crisis makes us all equal.”
"Listen to youth! And, bring them to the table. Let them make a difference. You'd be surprised."
"Just the time is of such critical importance here in terms of taking care of someone like this. The response from the medical team was fast and seconds and minutes matter in a situation like this," Dr. Sanjay Gupta said.
“The response to a person having a mental health crisis has always been to blame, shame, and criminalize, instead of to love, care, and empathize…"
"In an effective crisis system… Perhaps the most potent element of all is relationships. To be human. To be compassionate."
“My hope is that the first responders are able to do what they do well and that we can step in on some of those other calls that really don't require EMS or the police department...”
“The U.S. is facing a mounting mental health crisis, and it is crucial that people have somewhere to turn when they’re in crisis – and equally important that they can speak to someone in their preferred language.”
“We’re at a tipping point. The federal government and many other organizations across the U.S. have made mental health a priority and are addressing the numerous systemic challenges that exist, and now we must collectively change the way we, as a country, view mental health.”
“We believe everyone is connected; everyone is related,” she says. “So we treat people at our clinics like family.”
“The autism spectrum isn’t linear, but circular, with strengths and challenges that change throughout the day.”
“The Anthropologist is rarely stationary. Rather, this is the person who ventures into the field to observe how people interact with products, services, and experiences in order to come up with new innovations.”
“Why are we so punitive to people who are seeking help and taking care of themselves? … The call is coming from inside the house.”
“We wanted to know: Does it vary by country (It does not!)? Does it vary by cause of death (Doesn’t matter!)? Is it stronger for men vs. women (Equally strong!)? This was a snapshot of real life, right? With implications for real-life health outcomes.”
“Anyone can get broken. But this is the most important thing… Anyone can live. Anyone can find hope.”
"...their chances of survival would be better in the zone of combat than on the average city street [in the US]."
!["...their chances of survival would be better in the zone of combat than on the average city street [in the US]."](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/08/pic131-Quote-08.31.jpg?fit=300%2C169&ssl=1 "\"...their chances of survival would be better in the zone of combat than on the average city street [in the US].\"")
"To hold two conflicting ideas in constructive tension"
“[Most kids are pretty resilient.] The notion is that they’re like flowers—they’re growing and going to be okay… By providing children and adolescents the support they need, we help them flourish rather than flounder.”
![“[Most kids are pretty resilient.] The notion is that they’re like flowers—they’re growing and going to be okay… By providing children and adolescents the support they need, we help them flourish rather than flounder.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/08/pic127-Quote-08.17.jpg?fit=300%2C169&ssl=1 "“[Most kids are pretty resilient.] The notion is that they’re like flowers—they’re growing and going to be okay… By providing children and adolescents the support they need, we help them flourish rather than flounder.”")
"Law enforcement officers agree they're often not the best equipped to respond to a MH emergency..."
"...This resource may enable these two powerful forces for change to come together and develop new, more effective approaches to reducing suicide attempts and deaths."
"If 988 is for everyone, Kansas has to think about I/DD for mobile crisis teams."
“My whole paradigm of thinking about this had been wrong, which is suicidality is secondary to mental disorders, and so if we treat the mental illness we’ll take care of the suicidality, and to find out… not so much.”
"On July 16, the US will transition to using the new 988 dialing code. This is a once-in-a-lifetime opportunity to strengthen and expand the existing National Suicide Prevention Lifeline. 988 is a first step toward strengthening and transforming crisis care in this country."
“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”
"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”
“We need immediate access to a call counselor who is ASL fluent”
“People need to have ‘the dignity of risk’ and ‘the right to fail’”
“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”
![“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/06/pic107-Quote-06.08.jpg?fit=300%2C169&ssl=1 "“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”")
“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”
“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”
“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”
“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”
"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”
“Our goal is to reach more people and serve them more effectively”
“There are always two experts in the room [in crisis care.]”
![“There are always two experts in the room [in crisis care.]”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/04/pic92-Quote-04.20.jpg?fit=300%2C169&ssl=1 "“There are always two experts in the room [in crisis care.]”")
“My friends, the system isn’t broken -- it was just never fully built.”
“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”
“We are in a historic moment of horse-versus-locomotive competition, where intuitive and experiential expertise is losing out time and time again to number crunching.”
“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”
“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”
“It's truly a game changer for the person in services who received messaging that people care.”
“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”
"The full scope is overwhelming; help others see the baby steps"
"Really, it’s about controlling our fear as psychiatric providers..."
"We have also come to this hallowed spot to remind America of the fierce urgency of now..."
“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”
"All models are wrong... but some are useful."
“It’s time to shed antiquated prejudices...”
“Between the idea and the reality… falls the shadow.”
“The challenges today’s generation of young people face are unprecedented...”
“We were told you’re not going to be able to change it... We ignored them.”
"The flock of geese doesn’t respond to the call… but to the flight."
“We have to challenge the belief that mental health crisis services must come in a police car.”
“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”
"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
“...but all the pieces must work together as a system.”
“[To police] Just bring them straight to us. You don’t have to call or let us know...”
![“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/10/pic46-Quote-10.20.jpg?fit=300%2C169&ssl=1 "“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”")
What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
![“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic40-Quote-09.29.jpg?fit=300%2C169&ssl=1 "“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”")
“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”
“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”
“Law enforcement shouldn’t be on the scene of a mental health crisis...”
“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
![“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic33-Quote-09.01.jpg?fit=300%2C169&ssl=1 "“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”")
“Mobile crisis services took too long to respond.”
“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
“The safest communities don’t have the most cops, they have the most resources.”
“Gradatim Ferociter”
"You had me at hello."
“Critical need for connection in times of crisis.”
"We’ve got one shot to get this right."
"A movement is rooted in distributive action."
"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."
“Someone to call. Someone to come to you. And, if needed, some place to go.”
"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."
Will 988 Yield First or Second Order Change?
"In an effective crisis system, perhaps the most potent element of all is relationships..."
"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."
What are the learnings from Arizona?
"We are moving to standardization of what people can expect [in crisis]…"
What is the 988 and Crisis Care Learning Community?
What are the federal funding opportunities that could help support 988? Is there a list?
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
!["We’re talking about the sanctity of all human life. [We must] support crisis services all across America"](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/04/pic06-Quote-Chief-Paul.jpg?fit=300%2C168&ssl=1 "\"We’re talking about the sanctity of all human life. [We must] support crisis services all across America\"")
How many agents to answer the phones?
“Mobile crisis worth a million.”
Does private insurance cover crisis care?
"The opportunity of a lifetime"
Does Crisis Now work for rural?
FEATURED PRESENTATIONS
How to Help Frequent Callers to Suicide Prevention Helplines
Congressional Recovery Outreach Program
The Counseling Compact: Interstate Practice for Mental Health Counselors
Current Events Impacting LGBTQ+ People
Zero Suicide Implementation and Outcomes in Health Systems
Adding Mediation to the Crisis Response Toolkit
Evolution of a Comprehensive & Collaborative Crisis System: The Tucson Story
Crisis Intercept Mapping for Service Members, Veterans and their Families
Toolkit for Hiring Peers
Developing and Sustaining a Crisis Service System
Building Teams and Toolkits to Prevent Serious Acts of Violence
Transforming Crisis Services: State and County Partnerships
Franklin County Crisis Care Center
Co-occurring Care and the Fourth Edition of The ASAM Criteria
Debate 2: MH Should Come with a Police Car (Co-responder Model)
Bridging I/DD and Mental Health Systems
988 Polling: Awareness and Trends
Improving Access through Population Health
Youth Power Project: Galvanizing Youth Leadership in Adolescent Mental Health Policy
Crisis Services Map for Indigenous People
Rural and Remote Crisis Mapping and System Transformation
988 and the Subnetworks
Children's Crisis Continuum
Building a Better Receiving Center
Building a Sustainable Crisis Service System
Peers Across the Crisis Continuum
Wrestling with Suicide Alone: Top Ten Reasons
The CCBHC Model: Updates and Current Efforts Relating to the Crisis Continuum of Care
Connect with people you trust by Google and IASP
The Bridge Center for Hope: Pioneering Crisis Services in Louisiana
Suicides after Prescription Opioids are Stopped: Let’s Move Beyond Statistics through the CSI:OPIOIDs Research Study
Regionalizing Crisis Care in Central Maryland
Loss and Grief, Coping Strategies and Resources
Medical Role in Crisis Care
988 1-year Anniversary!
Access to 988 for ASL Users
Crisis Care Continuum in Central Region Arizona
The Americans with Disabilities Act and Mental Health Crisis Response
SPRC Lived Experience Initiatives: Program Overview
SafeUT Overview
2024 National Strategy for Suicide Prevention and Action Plan
Crisis Text Line | Crisis Jam
Mobile Crisis Response Services in Georgia
Behavioral Health Disparities in Aging: Crisis Resources
Engagement with Faith Communities to Support 988 Implementation
Behavioral Health and Law Enforcement: Models to Keep Improving Responses
Moving America's Soul on Suicide
Important Considerations for Supporting LGBTQ+ People
Community Mobile Response Works
Ukeru: Life Without Restraint
Taking Care of Our Workforce
Mental Health Shouldn't Come in a Police Car
Anti-Stigma Grand Challenge
Culturally Responsive Mental Health Crisis Services for Hispanic and Latinx Populations
SAMHSA Convening 3 Synthesis
How We Do It Again: Scaling Emergency Behavioral Health Services
We’ve Been Here Before: History of Emergency Medical Services
Meeting the rising need and demand for mental health information and resources
Coping with Emotional Emergencies
Lifeline International
Deploying Emergency Responders
National Guidelines for Child and Youth Behavioral Health Crisis Care
Accessibility for People with IDD
Privacy Considerations for 988 and Crisis Response
1M4 Mobile Crisis Directory
Healing Through Justice
The State of Mental Health from the Voice of America, Ad Council
Native and Strong Lifeline
Embedding Equity into 988
Patient-Centered Care
AFSP Project 2025
Self-Assessment for Modification of Anti-Racism Tool (SMART)
Caring for Our Own: Reducing Suicide Risk and Enhancing Mental Health
The Hope Institute Treating Suicide Directly
Coordinating with EMS and 911
Violence Assessment and Threats
Crisis Access for Children and Teens
988 and Statewide Crisis Hotline in Arizona
Engaging and Helping Persons at Imminent Risk of Suicide on the Lifeline
Making Emergency Help Accessible for All
Colorado Crisis Hub
988 Goes Live!
Washington State 988 Building Hope
Crisis Services for People Experiencing Homelessness
Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire
Dignity in Crisis Care
Lynnwood Community Justice Center Project
Co-morbid Medical Challenges
Innovation for Behavioral Health Crisis Care
Medicaid Crisis Opportunities
Overcoming Staffing Challenges in Recovery Supports Services
Civilian Crisis Response and Equity
SAMHSA Operational Readiness: Part 2
Evolution of the Poison Center System
Connecticut Youth Mobile Crisis
Enhanced Crisis Need Calculator
24/7, 40 Below and 70% Diverted
SAMHSA’s 988 Communication and Partner Toolkit
Standardized Billing for Crisis Care
Children's Crisis Continuum
Systems Engineering 101
Medicaid's Role in Building Comprehensive Crisis Care Systems
Day in the Life Crisis Receiving Center
How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities
Medicare, Parity & Crisis Services
Building Effective and Equitable Emergency Responses, Pew's Initial Steps
SAMHSA 988 Operational Readiness I
988 Implementation Act
Children's Crisis Services
Alabama Crisis System of Care
"A Day in the Life... Mobile Crisis Teams" Video
The Dedicated Mental Health Crisis Response Model
Lifeline Evaluation
The Work Force Doesn't Exist... Now What?
Boarding in the ED
Focusing on Recovery Even (Especially) in Crisis
Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
Routinizing Crisis Planning
Suicide Prevention: The Journey
Mobile Crisis Services, Maricopa County, Arizona
Serving Deaf People in Need
Defining Peer Support in Crisis Services
IDD and Crisis
Recovery Matters: Peer Support and the Crisis Continuum
Moving Toward Equitable and Effective Psychiatric Emergency Services
Integral Care
Regional Partnership Catalyst Program
All Nations Crisis Hotline
Youth Mobile Response Decriminalizing Mental Health
Mapping LA County Crisis Flow
The Arizona Model of Crisis Receiving Center
New Hampshire ED Boarding
The LOCUS Family of Service Intensity Decision Tools
CCBHCs in the Crisis Continuum
The Little Known, Racist History of the 911 Number
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
Medicaid Forward Report
MACPAC Recommendations 2021
988 Cost Briefing
988 Contact Volume Briefing
LA County Systems Engineering Snapshot
Utah Efforts Preparing for 988
Atlanta 311 and 911 Data Analysis
Philanthropy and Mental Health: Under-resourced and Misunderstood
Georgia Peer Crisis Workforce
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
LATEST CRISIS NEWS
Are We Talking Too Much About Mental Health?
NCJA Crime and Justice Research Alliance Congressional Briefing
Why LA County Wants To Follow Up After A Mental Health Crisis Call
Serving Our Communities: How People with Lived Experience Make Mental Health Crisis Services More Effective
State Peer-to-Peer Learning Sessions
CrisisCon24: Call For Presenters
Ways to Access LGBTQI+ Services and Resources: Text, Call, Chat
911 meets 988 at emergency call center serving Gig Harbor area
A Simple Way to Make the Suicide Hotline More Effective
Stop Stigma Together: National Summit on Stigma
Maryland Lawmakers pass bill to permanently fund 988 hotline
Many 911 call centers are understaffed, and the job has gotten harder
In crisis and on hold: How the 988 hotline revamped callers' experience
Why 36% of LGBTQ Youth Say They Don’t Expect to Live to Age 35
Rising Suicide Rate Among Hispanics Worries Community Leaders
In face of student mental health crisis, City Council wants to expand peer-to-peer support
NATCON24 on April 15-17, 2024
988 and BH Crisis System Transformation Grantee Nat’l Conference
Zero Suicide 5th International Summit in Liverpool
988 mental health crisis calls may soon be routed based on location rather than area code
Leading adviser quits over Instagram’s failure to remove self-harm content
Death of Nex Benedict spurs calls for action, help for LGBTQ teens and their peers
NYC Health + Hospitals Launches American Foundation for Suicide Prevention’s Interactive Screening Program to Support Employee Well-Being
Fiscal Year 2025 Budget in Brief
Contributing to the future of mental health
988 Grantee Conference Call for Proposals
Three key updates on King County’s crisis care centers
Rep. Orwall on HB 2088: Crisis Teams / Liability
People in mental health crisis need care, not cuffs. The DOJ seems to agree.
The Biggest Issues to Watch in 2024
New York City sues social media platforms over youth mental health crisis
How Arizona’s crisis response network became a model for mental health hotlines.
Southern Lawmakers Rethink Long-Standing Opposition to Medicaid Expansion
Some 988 suicide hotline calls in NY are routed out of state. A House bill could fix that
988 Lifeline Getting Mostly Good Reviews — But call routing and adequate staffing remain issues
Elmo sparks online frenzy after asking "How is everyone doing?"
January 2024 Update On the Golden Gate Bridge Suicide Deterrent System
As 988 centers struggle to hire, burnout plagues some crisis staff
Cortez Masto, Cornyn introduce bipartisan legislation to enhance mental health care emergency services
Suicide is a leading cause of death. It doesn't have to be.
Agenda Workshop: Advancing the Science on Peer Support and Suicide Prevention
A former hotline counselor ‘hands the mic’ to call-takers to amplify their voices
Addressing the Black youth suicide crisis requires a new approach to licensing clinical social workers
British Columbia Crisis Center: call or text 9-8-8
When There’s a Crisis, Call a Peer
Giving Kitchen, Georgia Restaurant Association and DBHDD Launch #86TheStigma Campaign
10 Ways to Support Your Mental Health in 2024
Mobile Crisis Resources by State
Opportunities in the Crisis System & With High-Needs Consumers
They started playing football as young as 6. They died in their teens and twenties with C.T.E.
Suicide rate reached record high in 2022 but dropped among young people
Global Leadership Exchange 2024
Eliminating the stigma around suicide
Children in Mental Health Crisis Surge Into Hospital E.R.s
Lacking counselors, US schools turn to the booming business of online therapy
Remembering Rosalyn Carter
Canada’s new mental health crisis hotline
Jamar Newton’s breakdown happened after New York City failed to place him in a mental health homeless shelter.
Cities know the way police respond to mental crisis calls needs to change. But how?
How the teen mental health crisis is turning some youth pastors into first responders
Health care workers facing a mental health crisis: CDC report
New 988 Lifeline Awareness Videos
States sue Meta claiming its social platforms are addictive and harm children’s mental health
My mom's suicide wasn't a personal failure. When she needed community, the system let her down.
I'm Listening: Exploring Children’s Mental Health with American Foundation for Suicide Prevention
Does Gen Z struggle more with mental health than millennials? New polling shows a shift
Strapped down: Psychiatric patients are restrained at sky-high rates at this L.A. hospital
JFK’s nephew has a fix for our mental health
‘CALL 988’: Dak Prescott’s Cowboys Cleats Carry Suicide Prevention Message
Amid nationwide mental health crisis, suicide prevention hotlines struggle with repeat callers
LA County offers 3,000 new mental health and substance use treatment beds in bid to end lawsuit
Mental health crisis leaves suicidal patients waiting for days in emergency departments
MHTTC Celebrating Hispanic Heritage Month
After 1 Year, Opportunities and Challenges Remain for 988 Suicide and Crisis Lifeline
988 mental health crisis line launches American Sign Language services for callers who are deaf and hard of hearing
King County mental health facilities still reject a quarter of patients, report shows
What happens when you take someone in a mental health crisis to the E.R.?
Still Ringing the Alarm: An Enduring Call to Action for Black Youth Suicide Prevention
After the Loss of a Son, a Football Coach Confronts a Terrible Truth
Massive mental health toll in Maui wildfires: They’ve lost everything’
Current Priorities of the US Surgeon General
‘No Hose, No Gun’: Police Alternatives for Mental-Health Crisis Fall Short
Recovery Month Toolkit
Shareables for National Suicide Prevention Month
Staffing shortages could worsen
Opening Career Pathways for Peers with Criminal Justice Backgrounds
Nearly 1 in 10 adults in the US has lost a family member to drug overdose, new KFF poll finds
911 call centers struggle with staffing shortages, mental health, burnout
Simone Biles wins 2023 U.S. Classic during return to competitive gymnastics
For One Group of Teenagers, Social Media Seems a Clear Net Benefit
Inside 988 Lifeline: Conversations with a Crisis Counselor
Impact Of The 988 Suicide And Crisis Lifeline: One Year Later
TEEN LINE PSA
‘No. 1 crisis in America’: Mayors warn Congress of a crisis ‘in every neighborhood’
988 Lifeline Performance Metrics
CMS Approves California and Kentucky Requests to Provide Essential Behavioral Health Services Through Mobile Crisis Intervention Teams
Raskin, Cárdenas Leads Introduction of Bipartisan 988 Implementation Act
Collaborating with Tribal Communities
Tradeoffs. Health Care. Policy. People.
Is the New 988 Suicide Hotline Working?
One year into 988 hotline, staff push fixes to ambitious new system.
ACLU sues D.C. over police response to mental health crises.
Federal judge fines WA agency $100 million for mental health failures.
Estimating State-Level Increases in Call Demand Costs and Financing
Missouri ranks among top states for answering mental health crisis calls.
Evidence-based guide for geriatric patient
The World Suicide Prevention Day Benefit
ChatGPT's responses to suicide, addiction, sexual assault crises raise questions in new study
New 988 Lifeline Pride Social Media Shareables
A 988 operator, faced with a flood of calls, turns to AI to boost counselor skills
988 Lifeline Roadshow: One-Year Anniversary Event in Austin, Texas
US Mayors Cite ‘Unprecedented’ Mental Health Crisis as Top Concern
‘Are you guys going to shoot me?’ Police encounters with mentally ill people increasingly turn deadly.
SAMHSA Releases New Data on Lesbian, Gay and Bisexual Behavioral Health
Who I Am – LGBTQ+ Discuss Experiences with Crisis Services
Eating Disorder Helpline Disables Chatbot for 'Harmful' Responses After Firing Human Staff
Somebody Call 988! A look at how Philly is adapting to a new mental health emergency hotline.
HHS Awards Funding to States, Tribes, and College Campuses to Help Prevent Youth Suicide, Part of the Biden-Harris Commitment to Addressing the Mental Health Crisis
Vibrant Emotional Health to Create Advisory Board and Committing $600K to Address AANHPI Mental Health Needs Across America
We all need ‘Sushi Tuesdays’: Lessons in understanding and finding a way forward after suicide
Erasing the stigma of mental health
Guidelines for Emergency Responses to People with Behavioral Health or Other Disabilities
Fee-for-Service (FFS) Medicaid Coverage of Core Crisis Services, as of 7/1/2022
Few People Know About the 988 Lifeline – and Many Who Do Fear Calling it Will Lead to a Police Response
CrisisCon Call for Presentations
Gen Z mental health: The impact of tech and social media
Georgia's mental health hotline is a national leader. Some worry about its expansion.
ChatGPT Can Channel the Stock Responses of a Therapist, But It Misses What Makes Us Human
How does Mobile Crisis Response work with 9-8-8?
Viral 'If I Were A Fish' is TikTok's New Mental Health Anthem
Voters approve King County's crisis center levy
Secretart Becerra Announces New Initiatives at HHS Mental Health Summit to Strengthen Access to Mental Health Care
FindSupport.gov Launches
People's Choice Award • Samuel J. Heyman Service to America Medals
The Trevor Project's Annual U.S. National Survey of LGBTQ Young People Underscores Negative Mental Health Impacts of Anti-LGBTQ Policies & Victimization
Ensuring 988 Achieves Its Promise
How to Feel Less Lonely, According to the Surgeon General
White House Announces Crisis Hotline for LGBTQ+ Youth
988 crisis line helps Didi Hirsch counselors save lives
L.A. promised mental health crisis response without cops. Why isn't it happening?
National Strategy for Suicide Prevention Needs Assessment
Alternative 9-1-1 Emergency Response, Apply for the Implementation Cohort
New from the 988 Lifeline Team: Toolkit Updates, Mental Health Awareness Month
Hospitals Are Increasingly Crowded With Kids Who Tried to Harm Themselves, Study Finds
North Carolina becomes 40th state to expand Medicaid
Jason Sudeikis and 'Ted Lasso' cast meet with Biden for mental health discussions
Irvo Otieno's death: Video shows Virginia deputies and medical workers appearing to pile on top of him before his death
Report demonstrates urgency for addressing teen mental health crisis
Federal agencies convene law enforcement and behavioral health leaders to discuss shared opportunity of 988
Najee Seabrooks, 31, was shot and killed by police officers in Paterson, NJ, after calling 911 to report he was experiencing a mental health crisis
County funding opportunities to support community members experiencing a behavioral health crisis
Taking a look at 988 Suicide & Crisis Lifeline implementation
Crippling health workforce shortages mean hospitals can't admit mental health patients - even if beds are empty
I answer the phone at a mental health hotline.
What mental health experts are saying about the 988 crisis line and its future
Language, cultural barriers pose a challenge for Nevada’s 988 system
In State of the Union, Biden pitches addiction, mental health care policies as opportunities for bipartisanship
Suicides rose in 2021 after 2 years of declines, CDC report finds
We keep trying to make AI therapists. It’s not working.
Reps. Obernolte, Cárdenas introduce bill to prevent cyberattack disruption of the National Suicide Hotline
Barbara Stanley, Influential Suicide Researcher, Dies at 73
988: A Shared Opportunity National Forecasting Group Meeting
NRI Reports About State Support for BH Crisis Services
How to fix the mental health workforce? WA has an underutilized resource: peer counselors
Rejecting coercion, embracing community innovation
VA to pay for all emergency mental health care starting next week
NH hospitals sue to stop state from boarding psychiatric patients in their ERs
‘Disruptive,’ or Depressed? Psychiatrists Reach Out to Teens of Color
988 Ad on Maryland Bus
Cries for help pour into 988 mental health, suicide line
Mental Health Revisits at US Pediatric Emergency Departments
Ensuring Coverage of Behavioral Health Emergency Services
The crisis of student mental health is much vaster than we realize
Field Review of Standards for Child and Youth Services Crisis Programs
Behind New York City’s Shift on Mental Health, a Solitary Quest
New York City to Involuntarily Remove Mentally Ill People From Streets
Dr. Tia Dole will serve as Chief 988 Suicide and Crisis Lifeline Officer
Widespread Outage Shuts Down 988 Mental Health Hotline
Formal unveiling of the new 988 license plate decal with Rep. Tina Orwall
988 Suicide and Crisis Lifeline by SAMSHA: Streamlining the call for help
New Help for a Group at Risk for Suicide: Middle-Aged Men
988 makes it easier to get help in a mental health crisis, but NC needs more providers
Can the New 988 Crisis Hotline Fix America’s Mental Health Epidemic?
How a 988 Crisis Center Helps People With Mental and Behavioral Health Emergencies
‘What if Yale finds out?’ Suicidal students are pressured to withdraw from Yale, then have to apply to get back into the university
Emergency rooms are at ‘breaking point,’ physicians say
HHS Releases New National Guidelines for Improving Youth Mental Health Crisis Care
Mental well-being comes first on TikTok
What TikTok does to your mental health: ‘It’s embarrassing we know so little’
The White House tweeted about 988
HHS Assistant Secretary Travels to Puerto Rico to Discuss Behavioral Health Care, Visit Línea PAS 988 Suicide & Crisis Lifeline Call Center
988 Billboard shared by Dr. Joan Gillece - Director, NASMHPD’s Center for Innovation in Trauma Informed Approaches
NAMI/IPSOS Fall 2022 Survey: Mental Health & Elections
More Questions Than Answers
Can You Punish a Child’s Mental Health Problems Away?
Differences between 911 and new 988 line in Chicago
Calls to suicide prevention lifeline rose 45% after changeover to 988 number
988: Three digits and the nationwide effort to help millions in crisis
New 988 mental health crisis line sees jump in calls and texts during first month
Mental health policy continues to evolve
988 Social Media Shareables
What is 988? And is it safe to call? What to know about the new mental health hotline
New 988 hotline draws criticism that it could lead to a police response, but advocates say it’s misguided
988 Celebration Webinar
The No Surprises Act
Social media posts warn people not to call 988. Here's what you need to know
Call for Help
Hiding in Plain Sight, Youth Mental Illness
988 – The Three Cs To Make The Three Digits Work
Mental-health advocates focus on scaling up local 988 resources
Crisis Programs - Standards for IAC Review, Submit feedback by 08/22/2022
Embedding Equity into 988: Leadership Summit, Coming to the #CrisisJam 10/26/2022
SAMHSA & VA Innovation Conference, 08/02/2022
The US Mental Health Hotline Network Is Expanding, but Rural Areas Still Face Care Shortages
New 988 hotline doesn’t currently use geolocation services
HHS Secretary on 988 Lifeline: 'Governors Have Got to Own This'
The 988 hotline could be transformational — if done right
U.S. Transition to 988 Suicide & Crisis Lifeline Begins July 16
Experts hope LGBTQ youth will call 988, a new suicide lifeline number
Answering the Call, Part 3: America's New Crisis Line Goes Live
Sharon Jenkins Tucker, 1956-2022
What Is 988? Behind the New Mental Health Crisis Lifeline Number
One in Six Calls to National Suicide Prevention Lifeline End Without Reaching a Counselor
988 Digital Day of Action
Advisory: Peer Support Services in Crisis Care
Implementation Guidance Playbooks Webinar
Arizona behavioral health experts say 988 will create a more appropriate and patient-friendly crisis response system
Mental health groups express concern about readiness of new suicide prevention hotline
988 Day of Visibility on June 16, 2022
There's a new national hotline for mental health. How will we pay for it?
988: Answering the Call Webinar on June 15, 2022 at 11:30 AM ET
We are so excited to share the public-facing Community Experience Dashboards! Check them out at cep.ucsd.edu
Georgia is getting ready to roll out 988 crisis line — and respond to needs
Lived Experience and 988 Survey
Energy & Commerce full Committee markup last week, in an introductory statement, Rep. Cárdenas spoke on the urgency of implementing 988, and support for harm reduction methods.
With July approaching, mental health bill seems far off
3 lessons Washington can learn from how Arizona helps people in mental health crisis
Locking People Up Is No Way to Treat Mental Illness
Nationwide Mental Health Crisis number to change how the US approaches suicide prevention
All Local Law Enforcement Agencies to Refer Calls to County Mobile Crisis Response Team
First-Ever Youth Mental Health Forum at The White House
Hundreds of Suicidal Teens Sleep in Emergency Rooms. Every Night.
How We’re Overcoming the Stigma of Mental Health Issues
Listen: A new hotline could save lives during mental health crises — if someone answers the phone
For Oklahomans facing mental health crises, 988 call center could make 'world of difference'
New suicide hotline number is unknown to most Americans
SAMHSA 988 Brand Elements
What Is 988, the New Mental Health Crisis Hotline?
The New Mental Health Crisis Hotline Could Save Lives—and Cost Them
CEO Alliance for Mental Health Launches Campaign to Drive 988 Crisis Hotline Preparedness
Civilian Crisis Response A Toolkit for Equitable Alternatives to Police
Charities Are Contributing to Growing Mistrust of Mental-Health Text-Message Crisis Lines — Here’s Why
Pandemic heightens focus on mental health care as new hotline number launches
Napolitano, Katko, Cárdenas & Stewart Launch Bipartisan 988 & Crisis Services Task Force
Strengthening Federal Mental Health and Substance Use Disorder Programs: Opportunities, Challenges, and Emerging Issues
Bill backs up new 988 suicide prevention line with funding
The suicide lifeline will soon be 3 digits: Is the country ready for the switch to 988?
Gov. Newsom hails more state funding, shelters in fight against homelessness
If you need life advice, press two. If you need a pep talk from kindergartners, press three.
As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready
33 days without sunlight: Why hundreds of Washington kids are living in windowless emergency rooms
This is why it’s so hard to find mental health counseling right now
Biden plan would tackle chronic gaps in mental health care
Trauma Normalized For Young Men of Color
Overdoses far exceed COVID deaths in a San Francisco district. The mayor has a plan
A meaningful life is possible amid suffering, some therapists say
Lawmakers face pressure to pass mental health legislation
No guns, no badges, no sirens. San Diego County reimagines response to mental health calls
Mapping The Mental Health Of Our Communities: Explore The Data. Create Change.
Mental health push in Congress sparks lobbying frenzy
Senate Finance Committee hearing: Protecting Youth Mental Health - An Advisory and Call to Action
HELP Committee Hearing on Mental Health Crisis (Senate Health, Education, Labor, and Pensions Committee)
What Congress, states need to do to set up 988
Answering the Call, Part 1: America’s New Mental Health Crisis Line
What We Misunderstand About Suicide Among Black Americans
Eleanor Owen: A lifetime of effort to save her son
Crisis Text Line ends data-sharing relationship with for-profit spinoff
Suicide hotline shares data with for-profit spinoff, raising ethical questions
Washington police stop responding to mental health crisis calls after reform bill passes
‘This can happen to anyone:’ Mental health experts react to death of former Miss USA
2022 MHPAEA Report to Congress
Sustainable Funding for Mental Health Crisis Services: Coding Guidelines to Support Standardized Billing and Access to Coverage from All Insurers
Mobile Crisis Teams: A State Planning Guide for Medicaid-Financed Crisis Response Services
Federal Policy Recommendations to Support State Implementation of Medicaid-Funded Mobile Crisis Programs
Addressing the unprecedented behavioral-health challenges facing Generation Z
Building a sustainable behavioral health crisis continuum
Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
As a Logic song topped the charts, helpline saw more calls and fewer suicides
Many states aren’t ready for a 988 crisis line. The deadline is looming
New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
State loses mental health lawsuit over emergency room boarding
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
TRIVIA
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TOOLS
Centerstone’s “Governance and Use of Artificial Intelligence” Policy
Medicaid Upfront and Center with Rusha Grinstead
Medicaid Upfront and Center with Heather Saunders
The Crisis Now Difference
Resources from CoE for LGBTQ+ Behavioral Health Equity
Medicaid Resources from Virginia and Arizona
How to Arrange a Police Ride Along
Sustainable Funding for Mental Health Crisis Services
Financing Visual - All Numbers FY21 Enacted
A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System
On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.
Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
Crisis Assessment Levels Matrix
ACR System Diagram - Future State Map
NAMI 988 and Crisis State Legislation Map
Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
Looking back at a few of the pivotal moments that helped create and shape the crisis services industry
We can predict monthly core crisis flow
Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment
Crisis Now services create cost savings through effective diversion from higher intensity care
Crisis in most communities is piecemeal or non-existent, but a common flow does exist
What’s the staffing credentials/ experience/supply needed for Crisis Now services?
Model Bill for Core State Behavioral Health Crisis Services Systems
How do we know mobile crisis outreach teams work?
Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines
What is the investment of states deploying the Crisis Now Call Center hub model?
Dr. Mike Hogan on a focus more systematic than programmatic
Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics
What is the total volume we might see migrate to 988 over time?
How has 911 implemented its fee structure?
CORNER PRESENTATIONS
Tech Corner: How to be an Informed AI Consumer in Crisis Care: What even IS AI?
Data Corner with Dr. Margie Balfour: Patient Flow and Reutilization
Data Corner: Lessons from a CrisisCrowd Survey
Tech Corner: Developing an AI Use and Governance Policy, Centerstone’s Example
Data Corner: Mental Health Crisis Screening in Youth with Autism Spectrum Disorder
Tech Corner: 2023 Biden Administration Order for Safe, Secure, and Trustworthy A.I.
Data Corner with Jonathan Purdle
Data Corner: Unraveling Crisis Text Services
Data Corner: Youth in Crisis
Data Corner with Jonathon Purdle
Data Corner with SAMHSA's Dr. Michelle Cornette
Data Corner
Data Corner
Data Corner Bytes
Introduction to the Data Corner
Crisis Research Matrix 1.0
PARTNER UPDATES
NASMHPD Update: The Link Center
NASMHPD Update on Extreme Risk Protection Order (“ERPO”) Laws
NASMHPD Highlight: Connecticut DMHAS ACCESS Mental Health for Moms
NASMHPD Report by South Carolina Department of Mental Health: Highway to Hope
NASMHPD Report by Massachusetts Department of Mental Health: PACT-Y
NASMHPD Reports: Trauma and Complex Populations
NASMHPD Reports: 988 Model Bill for 2024
NASMHPD Reports: Improving Behavioral Health Services for Individuals with SMI in Rural and Remote Communities (SMI Advisor)
Connected and Strong: Intersectionality
NASMHPD Update
Connected and Strong: Increasing Equitable Access to Care
Connected and Strong
NASMHPD on Behavioral Health Parity Rules and Regulations
New Resource on NASMHPD’s 988 Resource Site
NASMHPD Update with Oklahoma Commissioner Slatton-Hodges
NASMHPD Report on EMTALA
NASMHPD Update: The Transformation Transfer Initiative
NASMHPD Update: Workforce Challenges and Barriers
FY2023 SAMHSA 988 Notice of Funding Opportunities
2 New Reports on State Support for Crisis Services Crisis Stabilization Facilities and Financing Crisis Services, 2022
2 New Reports on State Support for Crisis Services Crisis Call Centers and Mobile Crisis Teams, 2022
State Mental Health Agency Support for Crisis Services
Addressing Crisis and Aftercare
CONGRESSIONAL OUTLOOK
Looking Back at the Status of FY23 Health Policy Provisions
Final FY24 SAMHSA Funding Levels
FY 2025 President’s Budget Request
Crisis Jam Federal Update: What Could Happen in Congress in 2024
Crisis Care Continuum: Federal Legislation
Senate Labor, Health and Human Services FY 2024 Appropriations Bill
House Labor, Health and Human Services FY2024 Appropriations Bill
Fiscal Responsibility Act of 2023
President's FY2024 Budget Request Breakdown
