To view videos of the Learning Community’s weekly calls click here.
STATE CARDS
United States 988 Crisis Card
March 22, 2023
Virginia 988 Crisis Card
January 12, 2022
Utah 988 Crisis Card
February 9, 2022
Nevada 988 Crisis Card
December 15, 2021
Washington State 988 Crisis Card
June 1, 2022
QUESTIONS & QUOTES
“Ukeru is a restraint-free training program to manage aggressive behavior, that teaches us to reframe that behavior as a survival skill that guests have learned over time and our job [with crisis teams] is to end the escalation.”
March 22, 2023
"3 hours is the average time an officer waits at a medical facility until transfer of custody occurs..."
March 15, 2023
"Last year alone, San Diego County law enforcement responded to 38,380 calls for service."
March 15, 2023
"Law enforcement should only be engaged in situations where there is a clear threat to public safety."
March 08. 2023
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language that goes to his heart."”
March 01, 2023
“Emergency Department Boarding is wrong medically, legally, ethically, morally and economically.”
February 22, 2023
“Law enforcement shouldn’t be on the scene of a mental health crisis unless there’s a clear, logical reason to have the presence of an armed public servant.”
February 15, 2023
“The increasing dependence on… hospital EDs to provide behavioral evaluation and treatment is not appropriate, not safe, and not an efficient use of dwindling community emergency resources. More importantly, it impacts the patient, the patient’s family, other patients and their families, and of course the hospital staff.”
February 8, 2023
“Accidental Death and Disability… revolutionized the way we view and manage injury in America. For many of us, it helped to define our careers.”
February 1, 2023
“Siri, I’m feeling depressed.”
January 25, 2023
“From the curbside to the country club, crisis makes us all equal.”
January 18, 2023
"Listen to youth! And, bring them to the table. Let them make a difference. You'd be surprised."
January 11, 2023
"Just the time is of such critical importance here in terms of taking care of someone like this. The response from the medical team was fast and seconds and minutes matter in a situation like this," Dr. Sanjay Gupta said.
January 4, 2023
“The response to a person having a mental health crisis has always been to blame, shame, and criminalize, instead of to love, care, and empathize…"
December 14, 2022
"In an effective crisis system… Perhaps the most potent element of all is relationships. To be human. To be compassionate."
December 7, 2022
“My hope is that the first responders are able to do what they do well and that we can step in on some of those other calls that really don't require EMS or the police department...”
November 30, 2022
“The U.S. is facing a mounting mental health crisis, and it is crucial that people have somewhere to turn when they’re in crisis – and equally important that they can speak to someone in their preferred language.”
November 16, 2022
“We’re at a tipping point. The federal government and many other organizations across the U.S. have made mental health a priority and are addressing the numerous systemic challenges that exist, and now we must collectively change the way we, as a country, view mental health.”
November 9, 2022
“We believe everyone is connected; everyone is related,” she says. “So we treat people at our clinics like family.”
November 2, 2022
“The autism spectrum isn’t linear, but circular, with strengths and challenges that change throughout the day.”
October 26, 2022
“The Anthropologist is rarely stationary. Rather, this is the person who ventures into the field to observe how people interact with products, services, and experiences in order to come up with new innovations.”
October 12, 2022
“Why are we so punitive to people who are seeking help and taking care of themselves? … The call is coming from inside the house.”
September 21, 2022
“We wanted to know: Does it vary by country (It does not!)? Does it vary by cause of death (Doesn’t matter!)? Is it stronger for men vs. women (Equally strong!)? This was a snapshot of real life, right? With implications for real-life health outcomes.”
September 14, 2022
“Anyone can get broken. But this is the most important thing… Anyone can live. Anyone can find hope.”
September 7, 2022
"...their chances of survival would be better in the zone of combat than on the average city street [in the US]."
August 31, 2022
"To hold two conflicting ideas in constructive tension"
August 24, 2022
“[Most kids are pretty resilient.] The notion is that they’re like flowers—they’re growing and going to be okay… By providing children and adolescents the support they need, we help them flourish rather than flounder.”
August 17, 2022
"Law enforcement officers agree they're often not the best equipped to respond to a MH emergency..."
August 10, 2022
"...This resource may enable these two powerful forces for change to come together and develop new, more effective approaches to reducing suicide attempts and deaths."
August 3, 2022
"If 988 is for everyone, Kansas has to think about I/DD for mobile crisis teams."
July 27, 2022
“My whole paradigm of thinking about this had been wrong, which is suicidality is secondary to mental disorders, and so if we treat the mental illness we’ll take care of the suicidality, and to find out… not so much.”
July 20, 2022
"On July 16, the US will transition to using the new 988 dialing code. This is a once-in-a-lifetime opportunity to strengthen and expand the existing National Suicide Prevention Lifeline. 988 is a first step toward strengthening and transforming crisis care in this country."
July 13, 2022
“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”
July 6, 2022
"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”
June 29, 2022
“We need immediate access to a call counselor who is ASL fluent”
June 22, 2022
“People need to have ‘the dignity of risk’ and ‘the right to fail’”
June 15, 2022
“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”
June 8, 2022
“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”
June 1, 2022
“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”
May 25, 2022
“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”
May 18, 2022
“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”
May 11, 2022
"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”
May 4, 2022
“Our goal is to reach more people and serve them more effectively”
April 27, 2022
“There are always two experts in the room [in crisis care.]”
April 20, 2022
“My friends, the system isn’t broken -- it was just never fully built.”
April 13, 2022
“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”
April 6, 2022
“We are in a historic moment of horse-versus-locomotive competition, where intuitive and experiential expertise is losing out time and time again to number crunching.”
March 30, 2022
“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”
March 23, 2022
“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”
March 16, 2022
“It's truly a game changer for the person in services who received messaging that people care.”
March 9, 2022
“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”
March 2, 2022
"The full scope is overwhelming; help others see the baby steps"
February 23, 2022
"Really, it’s about controlling our fear as psychiatric providers..."
February 16, 2022
"We have also come to this hallowed spot to remind America of the fierce urgency of now..."
February 9, 2022
“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”
February 2, 2022
"All models are wrong... but some are useful."
January 19, 2022
“It’s time to shed antiquated prejudices...”
January 12, 2022
“Between the idea and the reality… falls the shadow.”
January 5, 2022
“The challenges today’s generation of young people face are unprecedented...”
December 15, 2021
“We were told you’re not going to be able to change it... We ignored them.”
December 8, 2021
"The flock of geese doesn’t respond to the call… but to the flight."
December 1, 2021
“We have to challenge the belief that mental health crisis services must come in a police car.”
November 17, 2021
“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”
November 10, 2021
"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
November 3, 2021
“...but all the pieces must work together as a system.”
October 27, 2021
“[To police] Just bring them straight to us. You don’t have to call or let us know...”
October 20, 2021
What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
October 13, 2021
“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
October 6, 2021
“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
September 29, 2021
“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”
September 22, 2021
“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”
September 15, 2021
“Law enforcement shouldn’t be on the scene of a mental health crisis...”
September 8, 2021
“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
September 1, 2021
“Mobile crisis services took too long to respond.”
August 25, 2021
“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
August 11, 2021
“The safest communities don’t have the most cops, they have the most resources.”
August 4, 2021
“Gradatim Ferociter”
July 28, 2021
"You had me at hello."
July 21, 2021
“Critical need for connection in times of crisis.”
July 14, 2021
"We’ve got one shot to get this right."
July 7, 2021
"A movement is rooted in distributive action."
June 30, 2021
"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
June 23, 2021
"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."
June 16, 2021
“Someone to call. Someone to come to you. And, if needed, some place to go.”
June 2, 2021
"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."
May 26, 2021
Will 988 Yield First or Second Order Change?
May 19, 2021
"In an effective crisis system, perhaps the most potent element of all is relationships..."
May 5, 2021
"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."
April 28, 2021
What are the learnings from Arizona?
April 21, 2021
"We are moving to standardization of what people can expect [in crisis]…"
April 21, 2021
What is the 988 and Crisis Care Learning Community?
April 21, 2021
What are the federal funding opportunities that could help support 988? Is there a list?
April 21, 2021
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
April 14, 2021
How many agents to answer the phones?
April 7, 2021
“Mobile crisis worth a million.”
April 7, 2021
Does private insurance cover crisis care?
March 31, 2021
"The opportunity of a lifetime"
March 31, 2021
Does Crisis Now work for rural?
February 17, 2021
FEATURED PRESENTATIONS
Taking Care of Our Workforce
March 22, 2023
Mental Health Shouldn't Come in a Police Car
March 15, 2023
Anti-Stigma Grand Challenge
March 08, 2023
Culturally Responsive Mental Health Crisis Services for Hispanic and Latinx Populations
March 01, 2023
SAMHSA Convening 3 Synthesis
February 22, 2023
How We Do It Again: Scaling Emergency Behavioral Health Services
February 15, 2023
We’ve Been Here Before: History of Emergency Medical Services
February 8, 2023
Meeting the rising need and demand for mental health information and resources
February 1, 2023
Coping with Emotional Emergencies
January 25, 2023
Lifeline International
January 18, 2023
Deploying Emergency Responders
January 11, 2023
National Guidelines for Child and Youth Behavioral Health Crisis Care
January 4, 2023
Accessibility for People with IDD
December 14, 2022
Privacy Considerations for 988 and Crisis Response
December 7, 2022
1M4 Mobile Crisis Directory
November 30, 2022
Healing Through Justice
November 16, 2022
The State of Mental Health from the Voice of America, Ad Council
November 9, 2022
Native and Strong Lifeline
November 2, 2022
Embedding Equity into 988
October 26, 2022
Patient-Centered Care
October 19, 2022
AFSP Project 2025
October 12, 2022
Self-Assessment for Modification of Anti-Racism Tool (SMART)
September 21, 2022
Caring for Our Own: Reducing Suicide Risk and Enhancing Mental Health
September 14, 2022
The Hope Institute Treating Suicide Directly
September 7, 2022
Coordinating with EMS and 911
August 31, 2022
Violence Assessment and Threats
August 24, 2022
Crisis Access for Children and Teens
August 17, 2022
988 and Statewide Crisis Hotline in Arizona
August 10, 2022
Engaging and Helping Persons at Imminent Risk of Suicide on the Lifeline
August 3, 2022
Making Emergency Help Accessible for All
July 27, 2022
Colorado Crisis Hub
July 20, 2022
988 Goes Live!
July 13, 2022
Washington State 988 Building Hope
July 6, 2022
Crisis Services for People Experiencing Homelessness
June 29, 2022
Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire
June 22, 2022
Dignity in Crisis Care
June 15, 2022
Lynnwood Community Justice Center Project
June 8, 2022
Co-morbid Medical Challenges
June 1, 2022
Innovation for Behavioral Health Crisis Care
May 25, 2022
Medicaid Crisis Opportunities
May 18, 2018
Overcoming Staffing Challenges in Recovery Supports Services
May 11, 2022
Civilian Crisis Response and Equity
May 4, 2022
SAMHSA Operational Readiness: Part 2
April 27, 2022
Evolution of the Poison Center System
April 20, 2022
Connecticut Youth Mobile Crisis
April 6, 2022
Enhanced Crisis Need Calculator
March 30, 2022
24/7, 40 Below and 70% Diverted
March 23, 2022
SAMHSA’s 988 Communication and Partner Toolkit
March 16, 2022
Standardized Billing for Crisis Care
March 9, 2022
Children's Crisis Continuum
March 2, 2022
Systems Engineering 101
February 23, 2022
Medicaid's Role in Building Comprehensive Crisis Care Systems
February 16, 2022
Day in the Life Crisis Receiving Center
February 9, 2022
How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities
February 2, 2022
Medicare, Parity & Crisis Services
January 26, 2022
Building Effective and Equitable Emergency Responses, Pew's Initial Steps
January 19, 2022
SAMHSA 988 Operational Readiness I
January 12, 2022
988 Implementation Act
January 5, 2022
Children's Crisis Services
December 15, 2021
Alabama Crisis System of Care
December 8, 2021
"A Day in the Life... Mobile Crisis Teams" Video
December 1, 2021
The Dedicated Mental Health Crisis Response Model
November 17, 2021
Lifeline Evaluation
November 10, 2021
The Work Force Doesn't Exist... Now What?
October 27, 2021
Boarding in the ED
October 20, 2021
Focusing on Recovery Even (Especially) in Crisis
October 13, 2021
Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
October 6, 2021
Routinizing Crisis Planning
September 29, 2021
Suicide Prevention: The Journey
September 22, 2021
Mobile Crisis Services, Maricopa County, Arizona
September 15, 2021
Serving Deaf People in Need
September 8, 2021
Defining Peer Support in Crisis Services
September 1, 2021
IDD and Crisis
August 25, 2021
Recovery Matters: Peer Support and the Crisis Continuum
August 11, 2021
Moving Toward Equitable and Effective Psychiatric Emergency Services
August 4, 2021
Integral Care
July 28, 2021
Regional Partnership Catalyst Program
July 21, 2021
All Nations Crisis Hotline
July 14, 2021
Youth Mobile Response Decriminalizing Mental Health
July 7, 2021
Mapping LA County Crisis Flow
June 30, 2021
The Arizona Model of Crisis Receiving Center
June 23, 2021
New Hampshire ED Boarding
June 16, 2021
The LOCUS Family of Service Intensity Decision Tools
June 2, 2021
CCBHCs in the Crisis Continuum
May 26, 2021
The Little Known, Racist History of the 911 Number
May 12, 2021
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
May 5, 2021
Medicaid Forward Report
April 28, 2021
MACPAC Recommendations 2021
April 21, 2021
988 Cost Briefing
April 14, 2021
988 Contact Volume Briefing
April 7, 2021
LA County Systems Engineering Snapshot
March 31, 2021
Utah Efforts Preparing for 988
March 24, 2021
Atlanta 311 and 911 Data Analysis
March 10, 2021
Philanthropy and Mental Health: Under-resourced and Misunderstood
December 16, 2020
Georgia Peer Crisis Workforce
December 9, 2020
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care