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LEARNING COMMUNITY MATERIALS

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STATE CARDS

Virginia 988 Crisis Card

Virginia State Card
January 12, 2022

Utah 988 Crisis Card

Utah 988 Crisis Card
January 5, 2022

Nevada 988 Crisis Card

Nevada 988 Crisis Card
December 15, 2021

Washington State 988 Crisis Card

Washington State 988 Crisis Card
December 15, 2021

QUESTIONS & QUOTES

"All models are wrong... but some are useful."

"All models are wrong... but some are useful."
January 19, 2022

“It’s time to shed antiquated prejudices...”

“It’s time to shed antiquated prejudices and make a bold statement that mental health is not a moral failing or a crime. Let’s take action now to right the wrongs of our past through a reimagined crisis system that benefits everyone.”
January 12, 2022

“Between the idea and the reality… falls the shadow.”

“Between the idea and the reality… falls the shadow.”
January 5, 2022

“The challenges today’s generation of young people face are unprecedented...”

“The challenges today’s generation of young people face are unprecedented and uniquely hard to navigate. And the effect these challenges have had on their mental health is devastating.”
December 15, 2021

“We were told you’re not going to be able to change it... We ignored them.”

“We were told you’re not going to be able to change it. We were told this has been tried before. We ignored them.”
December 8, 2021

"The flock of geese doesn’t respond to the call… but to the flight."

"The flock of geese doesn’t respond to the call… but to the flight."
December 1, 2021

“We have to challenge the belief that mental health crisis services must come in a police car.”

“We have to challenge the belief that mental health crisis services must come in a police car.”
November 17, 2021

“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”

“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home. Two service members on average die by suicide every day of the year. They’re our daughters. Our sons. Parents. Spouses. Siblings. Beloved friends and battle buddies. Each of these precious lives leaves behind loved ones who feel their absence every single day, like a black hole in the middle of their chests.”
November 10, 2021

"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."

"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
November 3, 2021

“...but all the pieces must work together as a system.”

“There’s a lot of talk about different crisis services and programs... but all the pieces must work together as a system”
October 27, 2021

“[To police] Just bring them straight to us. You don’t have to call or let us know...”

“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”
October 20, 2021

What are the Lifeline requirements to answer 988? “Trained, competent and caring.”

What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
October 13, 2021

“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”

“Game changer in how we think about crisis response… 988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
October 6, 2021

“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”

“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
September 29, 2021

“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”

“While our journey is far from over, we are now talking about the preventability of suicide and not the inevitability of suicide. ”
September 22, 2021

“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”

“Services have been organized around your Mon through Fri, 8am to 5pm convenience, not ours, but… a crisis has no schedule.”
September 15, 2021

“Law enforcement shouldn’t be on the scene of a mental health crisis...”

“Law enforcement shouldn’t be on the scene of a mental health crisis unless there’s a clear, logical reason to have the presence of an armed public servant.”
September 8, 2021

“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”

“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
September 1, 2021

“Mobile crisis services took too long to respond.”

“Mobile crisis services took too long to respond.”
August 25, 2021

“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”

“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
August 11, 2021

“The safest communities don’t have the most cops, they have the most resources.”

“The safest communities don’t have the most cops, they have the most resources.”
August 4, 2021

“Gradatim Ferociter”

“Gradatim Ferociter”
July 28, 2021

"You had me at hello."

"You had me at hello."
July 21, 2021

“Critical need for connection in times of crisis.”

“Critical need for connection in times of crisis.”
July 14, 2021

"We’ve got one shot to get this right."

“We’ve got one shot to get this right.“
July 7, 2021

"A movement is rooted in distributive action."

“A movement is rooted in distributive action.“
June 30, 2021

"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."

"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
June 23, 2021

"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."

“It’s not making individuals in crisis fit to a system. It’s adjusting the system to better meet the needs of those individuals they are serving in crisis.”
June 16, 2021

“Someone to call. Someone to come to you. And, if needed, some place to go.”

“Someone to call. Someone to come to you. And, if needed, some place to go.”
June 2, 2021

"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."

“Mobile crisis teams are an essential component to getting services to an individual in the community where they are at.”
May 26, 2021

Will 988 Yield First or Second Order Change?

Will 988 Yield First or Second Order Change?
May 19, 2021

"In an effective crisis system, perhaps the most potent element of all is relationships..."

“In an effective crisis system, perhaps the most potent element of all is relationships. To be human. To be compassionate.”
May 5, 2021

"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."

“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”
April 28, 2021

What are the learnings from Arizona?

What are the learnings from AZ
April 21, 2021

"We are moving to standardization of what people can expect [in crisis]…"

Quote Effective Practices
April 21, 2021

What is the 988 and Crisis Care Learning Community?

988 and Extended Crisis Care Learning Community (updated 2021-04-21)
April 21, 2021

What are the federal funding opportunities that could help support 988? Is there a list?

What are the federal resources for 988
April 21, 2021

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
April 14, 2021

How many agents to answer the phones?

How many agents to answer the phones?
April 7, 2021

“Mobile crisis worth a million.”

“Mobile crisis worth a million.”
April 7, 2021

Does private insurance cover crisis care?

Does private insurance cover crisis care?
March 31, 2021

"The opportunity of a lifetime"

“The opportunity of a lifetime”
March 31, 2021

Does Crisis Now work for rural?

Does Crisis Now work for rural?
February 17, 2021

FEATURED PRESENTATIONS

Building Effective and Equitable Emergency Responses, Pew's Initial Steps

Building Effective and Equitable Emergency Responses
January 19, 2022

SAMHSA 988 Operational Readiness I

SAMHSA 988 Operational Readiness I
January 12, 2022

988 Implementation Act

988 Implementation Act
January 5, 2022

Children's Crisis Services

Children's Crisis Services
December 15, 2021

Alabama Crisis System of Care

Alabama Crisis System of Care
December 8, 2021

"A Day in the Life... Mobile Crisis Teams" Video

A Day in the Life... Mobile Crisis Teams Featured
December 1, 2021

The Dedicated Mental Health Crisis Response Model

The Dedicated Mental Health Crisis Response Model
November 17, 2021

Lifeline Evaluation

Lifeline Evaluation
November 10, 2021

The Work Force Doesn't Exist... Now What?

The Work Force Doesn't Exist... Now What?
October 27, 2021

Boarding in the ED

Boarding in the ED
October 20, 2021

Focusing on Recovery Even (Especially) in Crisis

Focusing on Recovery Even (Especially) in Crisis
October 13, 2021

Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.

Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
October 6, 2021

Routinizing Crisis Planning

Routinizing Crisis Planning
September 29, 2021

Suicide Prevention: The Journey

Suicide Prevention: The Journey
September 22, 2021

Mobile Crisis Services, Maricopa County, Arizona

Mobile Crisis Services, Maricopa County, Arizona
September 15, 2021

Serving Deaf People in Need

Serving Deaf People in Need
September 8, 2021

Defining Peer Support in Crisis Services

Defining Peer Support in Crisis Services
September 1, 2021

IDD and Crisis

IDD and Crisis
August 25, 2021

Recovery Matters: Peer Support and the Crisis Continuum

Recovery Matters: Peer Support and the Crisis Continuum
August 11, 2021

Moving Toward Equitable and Effective Psychiatric Emergency Services

Moving Toward Equitable and Effective Psychiatric Emergency Services
August 4, 2021

Integral Care

Integral Care
July 28, 2021

Regional Partnership Catalyst Program

Regional Partnership Catalyst Program
July 21, 2021

All Nations Crisis Hotline

All Nations Crisis Hotline
July 14, 2021

Youth Mobile Response Decriminalizing Mental Health

Youth Mobile Response Decriminalizing Mental Health
July 7, 2021

Mapping LA County Crisis Flow

Mapping LA County Crisis Flow
June 30, 2021

The Arizona Model of Crisis Receiving Center

The Arizona Model of Crisis Receiving Center
June 23, 2021

New Hampshire ED Boarding

New Hampshire ED Boarding
June 16, 2021

The LOCUS Family of Service Intensity Decision Tools

The LOCUS Family of Service Intensity Decision Tools
June 2, 2021

CCBHCs in the Crisis Continuum

CCBHCs in the Crisis Continuum
May 26, 2021

The Little Known, Racist History of the 911 Number

The Little Known, Racist History of the 911 Number
May 12, 2021

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
May 5, 2021

Medicaid Forward Report

Medicaid Forward Report
April 28, 2021

MACPAC Recommendations 2021

MACPAC Recommendations 2021
April 21, 2021

988 Cost Briefing

988 Cost Briefing
April 14, 2021

988 Contact Volume Briefing

988 Contact Volume Briefing
April 7, 2021

LA County Systems Engineering Snapshot

LA County Systems Engineering Snapshot
March 31, 2021

Utah Efforts Preparing for 988

Utah Efforts Preparing for 988
March 24, 2021

Atlanta 311 and 911 Data Analysis

Atlanta 311 and 911 Data Analysis
March 10, 2021

Philanthropy and Mental Health: Under-resourced and Misunderstood

Philanthropy and Mental Health: Under-resourced and Misunderstood
December 16, 2020

Georgia Peer Crisis Workforce

Georgia Peer Crisis Workforce
December 9, 2020

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
December 2, 2020

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
October 28, 2020

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
October 21, 2020

CRISIS IN THE NEWS

Building a sustainable behavioral health crisis continuum

Building a sustainable behavioral health crisis continuum
January 19, 2022

Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line

Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
January 19, 2022

Emergency Departments a Frayed Safety Net for Behavioral, Mental Health

Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
January 19, 2022

As a Logic song topped the charts, helpline saw more calls and fewer suicides

Crisis in the News
January 5, 2022

Many states aren’t ready for a 988 crisis line. The deadline is looming

Crisis in the News
January 5, 2022

New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care

Crisis in the News
January 5, 2022

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
November 3, 2021

New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises

New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
November 3, 2021

Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention

Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
September 22, 2021

State loses mental health lawsuit over emergency room boarding

State loses mental health lawsuit over emergency room boarding
May 19, 2021

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline

Opinion: We need to rethink mental health care — and the assumptions we have about what support means
May 12, 2021

TRIVIA

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 19, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 12, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 5, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 15, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 8, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 1, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
November 17, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
November 10, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 27, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 20, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 13, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 6, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 29, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 22, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 15, 2021

TOOLS

Crisis Research Matrix 1.0

Crisis Research Matrix 1.0
September 15, 2021

Financing Visual - All Numbers FY21 Enacted

Financing Visual - All Numbers FY21 Enacted
September 15, 2021

Fall Congressional Outlook - Mental Health Review

Fall Congressional Outlook - Mental Health Review
September 15, 2021

A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System

A Bold Vision for America’s Mental Well-being
September 9, 2021

On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.

Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems

Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
August 3, 2021

Crisis Assessment Levels Matrix

Crisis Assessment Levels Matrix
June 30, 2021

ACR System Diagram - Future State Map

ACR System Diagram - Future State Map
June 30, 2021

NAMI 988 and Crisis State Legislation Map

NAMI 988 and Crisis State Legislation Map
June 30, 2021

Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.

Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
May 26, 2021

Looking back at a few of the pivotal moments that helped create and shape the crisis services industry

Looking back at a few of the pivotal moments that helped create and shape the crisis services industry.
May 12, 2021

We can predict monthly core crisis flow

We can predict monthly core crisis flow
April 7, 2021

Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment

Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment
March 31, 2021

Crisis Now services create cost savings through effective diversion from higher intensity care

Crisis Now services create cost savings through effective diversion from higher intensity care
March 24, 2021

Crisis in most communities is piecemeal or non-existent, but a common flow does exist

Crisis in most communities is piecemeal or non-existent, but a common flow does exist
March 17, 2021

What’s the staffing credentials/ experience/supply needed for Crisis Now services?

What’s the staffing credentials/ experience/supply needed for Crisis Now services?
March 3, 2021

What if... we could see the entire crisis system? Martin Connor

Model Bill for Core State Behavioral Health Crisis Services Systems

Model Bill for Core State Behavioral Health Crisis Services Systems
February 3, 2021

How do we know mobile crisis outreach teams work?

How do we know mobile crisis outreach teams work?
January 13, 2021

Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines

Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines
December 9, 2020

What is the investment of states deploying the Crisis Now Call Center hub model?

What is the investment of states deploying the Crisis Now Call Center hub model?
November 18, 2020

Dr. Mike Hogan on a focus more systematic than programmatic

Dr. Mike Hogan on a focus more systematic than programmatic
November 11, 2020

Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics

Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics
November 4, 2020

What is the total volume we might see migrate to 988 over time?

What is the total volume we might see migrate to 988 over time?
October 21, 2020

How has 911 implemented its fee structure?

How has 911 implemented its fee structure?
October 14, 2020

WORD CLOUDS

What's your top crisis priority for 2022?

What’s your top crisis priority for 2022?
January 5, 2022

MEMES

Margie's Crisis Meme

Margie's Crisis Meme
September 8, 2021

Margie's Crisis Meme

Margie's Crisis Meme
August 25, 2021

Margie's Crisis Meme

Margie's Crisis Meme
August 18, 2021

Margie's Crisis Meme

Margie's Crisis Meme
August 11, 2021

Margie's Crisis Meme

Margie's Crisis Meme
August 4, 2021

Margie's Crisis Meme

Margie's Crisis Meme
July 28, 2021

Margie's Crisis Meme

Margie's Crisis Meme
July 21, 2021

Margie's Crisis Meme

Margie's Crisis Meme
July 14, 2021

Margie's Crisis Meme

Margie's Crisis Meme
July 7, 2021

Margie's Crisis Meme

Margie's Crisis Meme
June 30, 2021