LEARNING COMMUNITY MATERIALS
To view videos of the Learning Community’s weekly calls click here.
STATE CARDS
United States 988 Crisis Card
Virginia 988 Crisis Card
Utah 988 Crisis Card
Nevada 988 Crisis Card
Washington State 988 Crisis Card
QUESTIONS & QUOTES
"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”
“We need immediate access to a call counselor who is ASL fluent”
“People need to have ‘the dignity of risk’ and ‘the right to fail’”
“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”
![“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/06/pic107-Quote-06.08.jpg?fit=300%2C169&ssl=1)
“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”
“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”
“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”
“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”
"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”
“Our goal is to reach more people and serve them more effectively”
“There are always two experts in the room [in crisis care.]”
![“There are always two experts in the room [in crisis care.]”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2022/04/pic92-Quote-04.20.jpg?fit=300%2C169&ssl=1)
“My friends, the system isn’t broken -- it was just never fully built.”
“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”
“We are in a historic moment of horse-versus-locomotive competition, where intuitive and experiential expertise is losing out time and time again to number crunching.”
“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”
“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”
“It's truly a game changer for the person in services who received messaging that people care.”
“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”
"The full scope is overwhelming; help others see the baby steps"
"Really, it’s about controlling our fear as psychiatric providers..."
"We have also come to this hallowed spot to remind America of the fierce urgency of now..."
“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”
"All models are wrong... but some are useful."
“It’s time to shed antiquated prejudices...”
“Between the idea and the reality… falls the shadow.”
“The challenges today’s generation of young people face are unprecedented...”
“We were told you’re not going to be able to change it... We ignored them.”
"The flock of geese doesn’t respond to the call… but to the flight."
“We have to challenge the belief that mental health crisis services must come in a police car.”
“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”
"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
“...but all the pieces must work together as a system.”
“[To police] Just bring them straight to us. You don’t have to call or let us know...”
![“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/10/pic46-Quote-10.20.jpg?fit=300%2C169&ssl=1)
What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
![“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic40-Quote-09.29.jpg?fit=300%2C169&ssl=1)
“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”
“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”
“Law enforcement shouldn’t be on the scene of a mental health crisis...”
“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
![“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic33-Quote-09.01.jpg?fit=300%2C169&ssl=1)
“Mobile crisis services took too long to respond.”
“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
“The safest communities don’t have the most cops, they have the most resources.”
“Gradatim Ferociter”
"You had me at hello."
“Critical need for connection in times of crisis.”
"We’ve got one shot to get this right."
"A movement is rooted in distributive action."
"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."
“Someone to call. Someone to come to you. And, if needed, some place to go.”
"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."
Will 988 Yield First or Second Order Change?
"In an effective crisis system, perhaps the most potent element of all is relationships..."
"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."
What are the learnings from Arizona?
"We are moving to standardization of what people can expect [in crisis]…"
What is the 988 and Crisis Care Learning Community?
What are the federal funding opportunities that could help support 988? Is there a list?
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
!["We’re talking about the sanctity of all human life. [We must] support crisis services all across America"](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/04/pic06-Quote-Chief-Paul.jpg?fit=300%2C168&ssl=1)
How many agents to answer the phones?
“Mobile crisis worth a million.”
Does private insurance cover crisis care?
"The opportunity of a lifetime"
Does Crisis Now work for rural?
FEATURED PRESENTATIONS
Crisis Services for People Experiencing Homelessness
Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire
Dignity in Crisis Care
Lynnwood Community Justice Center Project
Co-morbid Medical Challenges
Innovation for Behavioral Health Crisis Care
Medicaid Crisis Opportunities
Overcoming Staffing Challenges in Recovery Supports Services
Civilian Crisis Response and Equity
SAMHSA Operational Readiness: Part 2
Evolution of the Poison Center System
Connecticut Youth Mobile Crisis
Enhanced Crisis Need Calculator
24/7, 40 Below and 70% Diverted
SAMHSA’s 988 Communication and Partner Toolkit
Standardized Billing for Crisis Care
Children's Crisis Continuum
Systems Engineering 101
Medicaid's Role in Building Comprehensive Crisis Care Systems
Day in the Life Crisis Receiving Center
How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities
Medicare, Parity & Crisis Services
Building Effective and Equitable Emergency Responses, Pew's Initial Steps
SAMHSA 988 Operational Readiness I
988 Implementation Act
Children's Crisis Services
Alabama Crisis System of Care
"A Day in the Life... Mobile Crisis Teams" Video
The Dedicated Mental Health Crisis Response Model
Lifeline Evaluation
The Work Force Doesn't Exist... Now What?
Boarding in the ED
Focusing on Recovery Even (Especially) in Crisis
Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
Routinizing Crisis Planning
Suicide Prevention: The Journey
Mobile Crisis Services, Maricopa County, Arizona
Serving Deaf People in Need
Defining Peer Support in Crisis Services
IDD and Crisis
Recovery Matters: Peer Support and the Crisis Continuum
Moving Toward Equitable and Effective Psychiatric Emergency Services
Integral Care
Regional Partnership Catalyst Program
All Nations Crisis Hotline
Youth Mobile Response Decriminalizing Mental Health
Mapping LA County Crisis Flow
The Arizona Model of Crisis Receiving Center
New Hampshire ED Boarding
The LOCUS Family of Service Intensity Decision Tools
CCBHCs in the Crisis Continuum
The Little Known, Racist History of the 911 Number
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
Medicaid Forward Report
MACPAC Recommendations 2021
988 Cost Briefing
988 Contact Volume Briefing
LA County Systems Engineering Snapshot
Utah Efforts Preparing for 988
Atlanta 311 and 911 Data Analysis
Philanthropy and Mental Health: Under-resourced and Misunderstood
Georgia Peer Crisis Workforce
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
CRISIS IN THE NEWS
Implementation Guidance Playbooks Webinar
Arizona behavioral health experts say 988 will create a more appropriate and patient-friendly crisis response system
Mental health groups express concern about readiness of new suicide prevention hotline
988 Day of Visibility on June 16, 2022
There's a new national hotline for mental health. How will we pay for it?
988: Answering the Call Webinar on June 15, 2022 at 11:30 AM ET
We are so excited to share the public-facing Community Experience Dashboards! Check them out at cep.ucsd.edu
Georgia is getting ready to roll out 988 crisis line — and respond to needs
Lived Experience and 988 Survey
Energy & Commerce full Committee markup last week, in an introductory statement, Rep. Cárdenas spoke on the urgency of implementing 988, and support for harm reduction methods.
With July approaching, mental health bill seems far off
3 lessons Washington can learn from how Arizona helps people in mental health crisis
Locking People Up Is No Way to Treat Mental Illness
Nationwide Mental Health Crisis number to change how the US approaches suicide prevention
All Local Law Enforcement Agencies to Refer Calls to County Mobile Crisis Response Team
First-Ever Youth Mental Health Forum at The White House
Hundreds of Suicidal Teens Sleep in Emergency Rooms. Every Night.
How We’re Overcoming the Stigma of Mental Health Issues
Listen: A new hotline could save lives during mental health crises — if someone answers the phone
For Oklahomans facing mental health crises, 988 call center could make 'world of difference'
New suicide hotline number is unknown to most Americans
SAMHSA 988 Brand Elements
What Is 988, the New Mental Health Crisis Hotline?
The New Mental Health Crisis Hotline Could Save Lives—and Cost Them
CEO Alliance for Mental Health Launches Campaign to Drive 988 Crisis Hotline Preparedness
Civilian Crisis Response A Toolkit for Equitable Alternatives to Police
Charities Are Contributing to Growing Mistrust of Mental-Health Text-Message Crisis Lines — Here’s Why
Pandemic heightens focus on mental health care as new hotline number launches
Napolitano, Katko, Cárdenas & Stewart Launch Bipartisan 988 & Crisis Services Task Force
Strengthening Federal Mental Health and Substance Use Disorder Programs: Opportunities, Challenges, and Emerging Issues
Bill backs up new 988 suicide prevention line with funding
The suicide lifeline will soon be 3 digits: Is the country ready for the switch to 988?
Gov. Newsom hails more state funding, shelters in fight against homelessness
If you need life advice, press two. If you need a pep talk from kindergartners, press three.
As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready
33 days without sunlight: Why hundreds of Washington kids are living in windowless emergency rooms
This is why it’s so hard to find mental health counseling right now
Biden plan would tackle chronic gaps in mental health care
Trauma Normalized For Young Men of Color
Overdoses far exceed COVID deaths in a San Francisco district. The mayor has a plan
A meaningful life is possible amid suffering, some therapists say
Lawmakers face pressure to pass mental health legislation
No guns, no badges, no sirens. San Diego County reimagines response to mental health calls
Mapping The Mental Health Of Our Communities: Explore The Data. Create Change.
Mental health push in Congress sparks lobbying frenzy
Senate Finance Committee hearing: Protecting Youth Mental Health - An Advisory and Call to Action
HELP Committee Hearing on Mental Health Crisis (Senate Health, Education, Labor, and Pensions Committee)
What Congress, states need to do to set up 988
Answering the Call, Part 1: America’s New Mental Health Crisis Line
What We Misunderstand About Suicide Among Black Americans
Eleanor Owen: A lifetime of effort to save her son
Crisis Text Line ends data-sharing relationship with for-profit spinoff
Suicide hotline shares data with for-profit spinoff, raising ethical questions
Washington police stop responding to mental health crisis calls after reform bill passes
‘This can happen to anyone:’ Mental health experts react to death of former Miss USA
2022 MHPAEA Report to Congress
Sustainable Funding for Mental Health Crisis Services: Coding Guidelines to Support Standardized Billing and Access to Coverage from All Insurers
Mobile Crisis Teams: A State Planning Guide for Medicaid-Financed Crisis Response Services
Federal Policy Recommendations to Support State Implementation of Medicaid-Funded Mobile Crisis Programs
Addressing the unprecedented behavioral-health challenges facing Generation Z
Building a sustainable behavioral health crisis continuum
Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
As a Logic song topped the charts, helpline saw more calls and fewer suicides
Many states aren’t ready for a 988 crisis line. The deadline is looming
New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
State loses mental health lawsuit over emergency room boarding
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
TRIVIA
Crisis Trivia Hotseat
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TOOLS
Sustainable Funding for Mental Health Crisis Services
Financing Visual - All Numbers FY21 Enacted
A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System
On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.
Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
Crisis Assessment Levels Matrix
ACR System Diagram - Future State Map
NAMI 988 and Crisis State Legislation Map
Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
Looking back at a few of the pivotal moments that helped create and shape the crisis services industry
We can predict monthly core crisis flow
