To view videos of the Learning Community’s weekly calls click here.
STATE CARDS
United States 988 Crisis Card
June 15, 2022
Virginia 988 Crisis Card
January 12, 2022
Utah 988 Crisis Card
February 9, 2022
Nevada 988 Crisis Card
December 15, 2021
Washington State 988 Crisis Card
June 1, 2022
QUESTIONS & QUOTES
"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”
June 29, 2022
“We need immediate access to a call counselor who is ASL fluent”
June 22, 2022
“People need to have ‘the dignity of risk’ and ‘the right to fail’”
June 15, 2022
“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”
June 8, 2022
“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”
June 1, 2022
“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”
May 25, 2022
“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”
May 18, 2022
“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”
May 11, 2022
"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”
May 4, 2022
“Our goal is to reach more people and serve them more effectively”
April 27, 2022
“There are always two experts in the room [in crisis care.]”
April 20, 2022
“My friends, the system isn’t broken -- it was just never fully built.”
April 13, 2022
“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”
April 6, 2022
“We are in a historic moment of horse-versus-locomotive competition, where intuitive and experiential expertise is losing out time and time again to number crunching.”
March 30, 2022
“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”
March 23, 2022
“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”
March 16, 2022
“It's truly a game changer for the person in services who received messaging that people care.”
March 9, 2022
“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”
March 2, 2022
"The full scope is overwhelming; help others see the baby steps"
February 23, 2022
"Really, it’s about controlling our fear as psychiatric providers..."
February 16, 2022
"We have also come to this hallowed spot to remind America of the fierce urgency of now..."
February 9, 2022
“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”
February 2, 2022
"All models are wrong... but some are useful."
January 19, 2022
“It’s time to shed antiquated prejudices...”
January 12, 2022
“Between the idea and the reality… falls the shadow.”
January 5, 2022
“The challenges today’s generation of young people face are unprecedented...”
December 15, 2021
“We were told you’re not going to be able to change it... We ignored them.”
December 8, 2021
"The flock of geese doesn’t respond to the call… but to the flight."
December 1, 2021
“We have to challenge the belief that mental health crisis services must come in a police car.”
November 17, 2021
“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”
November 10, 2021
"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
November 3, 2021
“...but all the pieces must work together as a system.”
October 27, 2021
“[To police] Just bring them straight to us. You don’t have to call or let us know...”
October 20, 2021
What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
October 13, 2021
“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
October 6, 2021
“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
September 29, 2021
“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”
September 22, 2021
“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”
September 15, 2021
“Law enforcement shouldn’t be on the scene of a mental health crisis...”
September 8, 2021
“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
September 1, 2021
“Mobile crisis services took too long to respond.”
August 25, 2021
“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
August 11, 2021
“The safest communities don’t have the most cops, they have the most resources.”
August 4, 2021
“Gradatim Ferociter”
July 28, 2021
"You had me at hello."
July 21, 2021
“Critical need for connection in times of crisis.”
July 14, 2021
"We’ve got one shot to get this right."
July 7, 2021
"A movement is rooted in distributive action."
June 30, 2021
"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
June 23, 2021
"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."
June 16, 2021
“Someone to call. Someone to come to you. And, if needed, some place to go.”
June 2, 2021
"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."
May 26, 2021
Will 988 Yield First or Second Order Change?
May 19, 2021
"In an effective crisis system, perhaps the most potent element of all is relationships..."
May 5, 2021
"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."
April 28, 2021
What are the learnings from Arizona?
April 21, 2021
"We are moving to standardization of what people can expect [in crisis]…"
April 21, 2021
What is the 988 and Crisis Care Learning Community?
April 21, 2021
What are the federal funding opportunities that could help support 988? Is there a list?
April 21, 2021
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
April 14, 2021
How many agents to answer the phones?
April 7, 2021
“Mobile crisis worth a million.”
April 7, 2021
Does private insurance cover crisis care?
March 31, 2021
"The opportunity of a lifetime"
March 31, 2021
Does Crisis Now work for rural?
February 17, 2021
FEATURED PRESENTATIONS
Crisis Services for People Experiencing Homelessness
June 29, 2022
Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire
June 22, 2022
Dignity in Crisis Care
June 15, 2022
Lynnwood Community Justice Center Project
June 8, 2022
Co-morbid Medical Challenges
June 1, 2022
Innovation for Behavioral Health Crisis Care
May 25, 2022
Medicaid Crisis Opportunities
May 18, 2018
Overcoming Staffing Challenges in Recovery Supports Services
May 11, 2022
Civilian Crisis Response and Equity
May 4, 2022
SAMHSA Operational Readiness: Part 2
April 27, 2022
Evolution of the Poison Center System
April 20, 2022
Connecticut Youth Mobile Crisis
April 6, 2022
Enhanced Crisis Need Calculator
March 30, 2022
24/7, 40 Below and 70% Diverted
March 23, 2022
SAMHSA’s 988 Communication and Partner Toolkit
March 16, 2022
Standardized Billing for Crisis Care
March 9, 2022
Children's Crisis Continuum
March 2, 2022
Systems Engineering 101
February 23, 2022
Medicaid's Role in Building Comprehensive Crisis Care Systems
February 16, 2022
Day in the Life Crisis Receiving Center
February 9, 2022
How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities
February 2, 2022
Medicare, Parity & Crisis Services
January 26, 2022
Building Effective and Equitable Emergency Responses, Pew's Initial Steps
January 19, 2022
SAMHSA 988 Operational Readiness I
January 12, 2022
988 Implementation Act
January 5, 2022
Children's Crisis Services
December 15, 2021
Alabama Crisis System of Care
December 8, 2021
"A Day in the Life... Mobile Crisis Teams" Video
December 1, 2021
The Dedicated Mental Health Crisis Response Model
November 17, 2021
Lifeline Evaluation
November 10, 2021
The Work Force Doesn't Exist... Now What?
October 27, 2021
Boarding in the ED
October 20, 2021
Focusing on Recovery Even (Especially) in Crisis
October 13, 2021
Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
October 6, 2021
Routinizing Crisis Planning
September 29, 2021
Suicide Prevention: The Journey
September 22, 2021
Mobile Crisis Services, Maricopa County, Arizona
September 15, 2021
Serving Deaf People in Need
September 8, 2021
Defining Peer Support in Crisis Services
September 1, 2021
IDD and Crisis
August 25, 2021
Recovery Matters: Peer Support and the Crisis Continuum
August 11, 2021
Moving Toward Equitable and Effective Psychiatric Emergency Services
August 4, 2021
Integral Care
July 28, 2021
Regional Partnership Catalyst Program
July 21, 2021
All Nations Crisis Hotline
July 14, 2021
Youth Mobile Response Decriminalizing Mental Health
July 7, 2021
Mapping LA County Crisis Flow
June 30, 2021
The Arizona Model of Crisis Receiving Center
June 23, 2021
New Hampshire ED Boarding
June 16, 2021
The LOCUS Family of Service Intensity Decision Tools
June 2, 2021
CCBHCs in the Crisis Continuum
May 26, 2021
The Little Known, Racist History of the 911 Number
May 12, 2021
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
May 5, 2021
Medicaid Forward Report
April 28, 2021
MACPAC Recommendations 2021
April 21, 2021
988 Cost Briefing
April 14, 2021
988 Contact Volume Briefing
April 7, 2021
LA County Systems Engineering Snapshot
March 31, 2021
Utah Efforts Preparing for 988
March 24, 2021
Atlanta 311 and 911 Data Analysis
March 10, 2021
Philanthropy and Mental Health: Under-resourced and Misunderstood
December 16, 2020
Georgia Peer Crisis Workforce
December 9, 2020
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
December 2, 2020
Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
October 28, 2020
Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
October 21, 2020
CRISIS IN THE NEWS
Implementation Guidance Playbooks Webinar
June 29, 2022
Arizona behavioral health experts say 988 will create a more appropriate and patient-friendly crisis response system
June 29, 2022
Mental health groups express concern about readiness of new suicide prevention hotline
June 22, 2022
988 Day of Visibility on June 16, 2022
June 15, 2022
There's a new national hotline for mental health. How will we pay for it?
June 15, 2022
988: Answering the Call Webinar on June 15, 2022 at 11:30 AM ET
June 8, 2022
We are so excited to share the public-facing Community Experience Dashboards! Check them out at cep.ucsd.edu
June 8, 2022
Georgia is getting ready to roll out 988 crisis line — and respond to needs
June 8, 2022
Lived Experience and 988 Survey
June 8, 2022
Energy & Commerce full Committee markup last week, in an introductory statement, Rep. Cárdenas spoke on the urgency of implementing 988, and support for harm reduction methods.
June 1, 2022
With July approaching, mental health bill seems far off
June 1, 2022
3 lessons Washington can learn from how Arizona helps people in mental health crisis
June 1, 2022
Locking People Up Is No Way to Treat Mental Illness
June 1, 2022
Nationwide Mental Health Crisis number to change how the US approaches suicide prevention
May 25, 2022
All Local Law Enforcement Agencies to Refer Calls to County Mobile Crisis Response Team
May 18, 2022
First-Ever Youth Mental Health Forum at The White House
May 18, 2022
Hundreds of Suicidal Teens Sleep in Emergency Rooms. Every Night.
May 11, 2022
How We’re Overcoming the Stigma of Mental Health Issues
May 4, 2022
Listen: A new hotline could save lives during mental health crises — if someone answers the phone
May 4, 2022
For Oklahomans facing mental health crises, 988 call center could make 'world of difference'
April 27, 2022
New suicide hotline number is unknown to most Americans
April 27, 2022
SAMHSA 988 Brand Elements
April 27, 2022
What Is 988, the New Mental Health Crisis Hotline?
April 20, 2022
The New Mental Health Crisis Hotline Could Save Lives—and Cost Them
April 20, 2022
CEO Alliance for Mental Health Launches Campaign to Drive 988 Crisis Hotline Preparedness
April 20, 2022
Civilian Crisis Response A Toolkit for Equitable Alternatives to Police
April 13, 2022
Charities Are Contributing to Growing Mistrust of Mental-Health Text-Message Crisis Lines — Here’s Why
April 6, 2022
Pandemic heightens focus on mental health care as new hotline number launches
April 6, 2022
Napolitano, Katko, Cárdenas & Stewart Launch Bipartisan 988 & Crisis Services Task Force
March 30, 2022
Strengthening Federal Mental Health and Substance Use Disorder Programs: Opportunities, Challenges, and Emerging Issues
March 30, 2022
Bill backs up new 988 suicide prevention line with funding
March 23, 2022
The suicide lifeline will soon be 3 digits: Is the country ready for the switch to 988?
March 23, 2022
Gov. Newsom hails more state funding, shelters in fight against homelessness
March 23, 2022
If you need life advice, press two. If you need a pep talk from kindergartners, press three.
March 16, 2022
As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready
March 16, 2022
33 days without sunlight: Why hundreds of Washington kids are living in windowless emergency rooms
March 16, 2022
This is why it’s so hard to find mental health counseling right now
March 9, 2022
Biden plan would tackle chronic gaps in mental health care
March 9, 2022
Trauma Normalized For Young Men of Color
March 9, 2022
Overdoses far exceed COVID deaths in a San Francisco district. The mayor has a plan
March 9, 2022
A meaningful life is possible amid suffering, some therapists say
March 2, 2022
Lawmakers face pressure to pass mental health legislation
March 2, 2022
No guns, no badges, no sirens. San Diego County reimagines response to mental health calls
March 2, 2022
Mapping The Mental Health Of Our Communities: Explore The Data. Create Change.
February 23, 2022
Mental health push in Congress sparks lobbying frenzy
February 23, 2022
Senate Finance Committee hearing: Protecting Youth Mental Health - An Advisory and Call to Action
February 16, 2022
HELP Committee Hearing on Mental Health Crisis (Senate Health, Education, Labor, and Pensions Committee)
February 16, 2022
What Congress, states need to do to set up 988
February 9, 2022
Answering the Call, Part 1: America’s New Mental Health Crisis Line
February 9, 2022
What We Misunderstand About Suicide Among Black Americans
February 9, 2022
Eleanor Owen: A lifetime of effort to save her son
February 9, 2022
Crisis Text Line ends data-sharing relationship with for-profit spinoff
February 2, 2022
Suicide hotline shares data with for-profit spinoff, raising ethical questions
February 2, 2022
Washington police stop responding to mental health crisis calls after reform bill passes
February 2, 2022
‘This can happen to anyone:’ Mental health experts react to death of former Miss USA
February 2, 2022
2022 MHPAEA Report to Congress
January 26, 2022
Sustainable Funding for Mental Health Crisis Services: Coding Guidelines to Support Standardized Billing and Access to Coverage from All Insurers
January 26, 2022
Mobile Crisis Teams: A State Planning Guide for Medicaid-Financed Crisis Response Services
January 26, 2022
Federal Policy Recommendations to Support State Implementation of Medicaid-Funded Mobile Crisis Programs
January 26, 2022
Addressing the unprecedented behavioral-health challenges facing Generation Z
January 26, 2022
Building a sustainable behavioral health crisis continuum
January 19, 2022
Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
January 19, 2022
Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
January 19, 2022
As a Logic song topped the charts, helpline saw more calls and fewer suicides
January 5, 2022
Many states aren’t ready for a 988 crisis line. The deadline is looming
January 5, 2022
New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care
January 5, 2022
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
November 3, 2021
New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
November 3, 2021
Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
September 22, 2021
State loses mental health lawsuit over emergency room boarding
May 19, 2021
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
May 12, 2021
TRIVIA
Crisis Trivia Hotseat
June 29, 2022
Crisis Trivia Hotseat
June 22, 2022
Crisis Trivia Hotseat
June 15, 2022
Crisis Trivia Hotseat
June 8, 2022
Crisis Trivia Hotseat
June 1, 2022
Crisis Trivia Hotseat
May 25, 2022
Crisis Trivia Hotseat
May 18, 2022
Crisis Trivia Hotseat
May 11, 2022
Crisis Trivia Hotseat
May 4, 2022
Crisis Trivia Hotseat
April 27, 2022
Crisis Trivia Hotseat
April 20, 2022
Crisis Trivia Hotseat
April 13, 2022
Crisis Trivia Hotseat
April 6, 2022
Crisis Trivia Hotseat
March 30, 2022
Crisis Trivia Hotseat
March 23, 2022
Crisis Trivia Hotseat
March 16, 2022
Crisis Trivia Hotseat
March 9, 2022
Crisis Trivia Hotseat
March 2, 2022
Crisis Trivia Hotseat
February 23, 2022
Crisis Trivia Hotseat
February 16, 2022
Crisis Trivia Hotseat
February 9, 2022
Crisis Trivia Hotseat
February 2, 2022
Crisis Trivia Hotseat
January 26, 2022
Crisis Trivia Hotseat
January 19, 2022
Crisis Trivia Hotseat
January 12, 2022
Crisis Trivia Hotseat
January 5, 2022
Crisis Trivia Hotseat
December 15, 2021
Crisis Trivia Hotseat
December 8, 2021
Crisis Trivia Hotseat
December 1, 2021
Crisis Trivia Hotseat
November 17, 2021
Crisis Trivia Hotseat
November 10, 2021
Crisis Trivia Hotseat
October 27, 2021
Crisis Trivia Hotseat
October 20, 2021
Crisis Trivia Hotseat
October 13, 2021
Crisis Trivia Hotseat
October 6, 2021
Crisis Trivia Hotseat
September 29, 2021
Crisis Trivia Hotseat
September 22, 2021
Crisis Trivia Hotseat
September 15, 2021
TOOLS
Sustainable Funding for Mental Health Crisis Services
January 26, 2022
Financing Visual - All Numbers FY21 Enacted
September 15, 2021
A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System
September 9, 2021
On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.
Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
August 3, 2021
Crisis Assessment Levels Matrix
June 30, 2021
ACR System Diagram - Future State Map
June 30, 2021
NAMI 988 and Crisis State Legislation Map
June 30, 2021
Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
May 26, 2021
Looking back at a few of the pivotal moments that helped create and shape the crisis services industry
May 12, 2021
We can predict monthly core crisis flow
April 7, 2021
Mobile crisis can safely engage in the community, the vast majority