LEARNING COMMUNITY MATERIALS
To view videos of the Learning Community’s weekly calls click here.
STATE CARDS
Virginia 988 Crisis Card
Utah 988 Crisis Card
Nevada 988 Crisis Card
Washington State 988 Crisis Card
QUESTIONS & QUOTES
"All models are wrong... but some are useful."
“It’s time to shed antiquated prejudices...”
“Between the idea and the reality… falls the shadow.”
“The challenges today’s generation of young people face are unprecedented...”
“We were told you’re not going to be able to change it... We ignored them.”
"The flock of geese doesn’t respond to the call… but to the flight."
“We have to challenge the belief that mental health crisis services must come in a police car.”
“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”
"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
“...but all the pieces must work together as a system.”
“[To police] Just bring them straight to us. You don’t have to call or let us know...”
![“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/10/pic46-Quote-10.20.jpg?fit=300%2C169&ssl=1)
What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
![“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic40-Quote-09.29.jpg?fit=300%2C169&ssl=1)
“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”
“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”
“Law enforcement shouldn’t be on the scene of a mental health crisis...”
“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
![“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/09/pic33-Quote-09.01.jpg?fit=300%2C169&ssl=1)
“Mobile crisis services took too long to respond.”
“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
“The safest communities don’t have the most cops, they have the most resources.”
“Gradatim Ferociter”
"You had me at hello."
“Critical need for connection in times of crisis.”
"We’ve got one shot to get this right."
"A movement is rooted in distributive action."
"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."
“Someone to call. Someone to come to you. And, if needed, some place to go.”
"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."
Will 988 Yield First or Second Order Change?
"In an effective crisis system, perhaps the most potent element of all is relationships..."
"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."
What are the learnings from Arizona?
"We are moving to standardization of what people can expect [in crisis]…"
What is the 988 and Crisis Care Learning Community?
What are the federal funding opportunities that could help support 988? Is there a list?
"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
!["We’re talking about the sanctity of all human life. [We must] support crisis services all across America"](https://i0.wp.com/talk.crisisnow.com/wp-content/uploads/2021/04/pic06-Quote-Chief-Paul.jpg?fit=300%2C168&ssl=1)
How many agents to answer the phones?
“Mobile crisis worth a million.”
Does private insurance cover crisis care?
"The opportunity of a lifetime"
Does Crisis Now work for rural?
FEATURED PRESENTATIONS
Building Effective and Equitable Emergency Responses, Pew's Initial Steps
SAMHSA 988 Operational Readiness I
988 Implementation Act
Children's Crisis Services
Alabama Crisis System of Care
"A Day in the Life... Mobile Crisis Teams" Video
The Dedicated Mental Health Crisis Response Model
Lifeline Evaluation
The Work Force Doesn't Exist... Now What?
Boarding in the ED
Focusing on Recovery Even (Especially) in Crisis
Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
Routinizing Crisis Planning
Suicide Prevention: The Journey
Mobile Crisis Services, Maricopa County, Arizona
Serving Deaf People in Need
Defining Peer Support in Crisis Services
IDD and Crisis
Recovery Matters: Peer Support and the Crisis Continuum
Moving Toward Equitable and Effective Psychiatric Emergency Services
Integral Care
Regional Partnership Catalyst Program
All Nations Crisis Hotline
Youth Mobile Response Decriminalizing Mental Health
Mapping LA County Crisis Flow
The Arizona Model of Crisis Receiving Center
New Hampshire ED Boarding
The LOCUS Family of Service Intensity Decision Tools
CCBHCs in the Crisis Continuum
The Little Known, Racist History of the 911 Number
Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
Medicaid Forward Report
MACPAC Recommendations 2021
988 Cost Briefing
988 Contact Volume Briefing
LA County Systems Engineering Snapshot
Utah Efforts Preparing for 988
Atlanta 311 and 911 Data Analysis
Philanthropy and Mental Health: Under-resourced and Misunderstood
Georgia Peer Crisis Workforce
Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
CRISIS IN THE NEWS
Building a sustainable behavioral health crisis continuum
Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
As a Logic song topped the charts, helpline saw more calls and fewer suicides
Many states aren’t ready for a 988 crisis line. The deadline is looming
New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
State loses mental health lawsuit over emergency room boarding
Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
TRIVIA
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
Crisis Trivia Hotseat
TOOLS
Crisis Research Matrix 1.0
Financing Visual - All Numbers FY21 Enacted
Fall Congressional Outlook - Mental Health Review
A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System
On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.
Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
Crisis Assessment Levels Matrix
ACR System Diagram - Future State Map
NAMI 988 and Crisis State Legislation Map
Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
Looking back at a few of the pivotal moments that helped create and shape the crisis services industry
We can predict monthly core crisis flow
Mobile crisis can safely engage in the community, the vast majority of the time without police accompaniment
Crisis Now services create cost savings through effective diversion from higher intensity care
Crisis in most communities is piecemeal or non-existent, but a common flow does exist
What’s the staffing credentials/ experience/supply needed for Crisis Now services?
Model Bill for Core State Behavioral Health Crisis Services Systems
How do we know mobile crisis outreach teams work?
Paul Galdys on the KPIs for Crisis Now services in the SAMHSA National Guidelines
What is the investment of states deploying the Crisis Now Call Center hub model?
Dr. Mike Hogan on a focus more systematic than programmatic
Dr. Margie Balfour and Connections Health Solutions CRISES framework for quality metrics
What is the total volume we might see migrate to 988 over time?
How has 911 implemented its fee structure?
WORD CLOUDS
What's your top crisis priority for 2022?
MEMES
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
Margie's Crisis Meme
