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LEARNING COMMUNITY MATERIALS

To view videos of the Learning Community’s weekly calls click here.

STATE CARDS

United States 988 Crisis Card

United States Card
June 15, 2022

Virginia 988 Crisis Card

Virginia State Card
January 12, 2022

Utah 988 Crisis Card

Utah State Card
February 9, 2022

Nevada 988 Crisis Card

Nevada 988 Crisis Card
December 15, 2021

Washington State 988 Crisis Card

Washington State 988 Crisis Card
June 1, 2022

QUESTIONS & QUOTES

"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”

"They're people with jobs. They're people who work full-time and still can't afford to live in the city.”
June 29, 2022

“We need immediate access to a call counselor who is ASL fluent”

“We need immediate access to a call counselor who is ASL fluent”
June 22, 2022

“People need to have ‘the dignity of risk’ and ‘the right to fail’”

“People need to have ‘the dignity of risk’ and ‘the right to fail’”
June 15, 2022

“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”

“We cannot arrest our way out of this problem… and we can’t do it alone. We’re talking about the sanctity of all human life. [We must] support crisis services all across America.”
June 8, 2022

“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”

“It starts with people standing up and telling their stories… When they hear your story and the story of others, they realize, hey, I’m not alone. And that’s really the goal here- is we want people to not suffer in silence and alone, we want them to be able to get help when they need it.”
June 1, 2022

“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”

“Many see innovation as sexy and mysterious… But innovation is a discipline to be mastered and managed. It is hard work. Getting good at it requires significant practice...”
May 25, 2022

“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”

“We’re often more restrictive than accessible with our crisis services, but it’s frequently because we lack the capacity to meet the community need.”
May 18, 2022

“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”

“Incorporates the unique and essential role of peers and their families in all aspects of providing crisis services – from creating a crisis system that meets the needs of the local community to including peer support workers as part of the continuum of care.”
May 11, 2022

"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”

"...During one of the most vulnerable, desperate moments of his life, he couldn’t contact 911 to get help.”
May 4, 2022

“Our goal is to reach more people and serve them more effectively”

“Our goal is to reach more people and serve them more effectively ”
April 27, 2022

“There are always two experts in the room [in crisis care.]”

“There are always two experts in the room [in crisis care.]”
April 20, 2022

“My friends, the system isn’t broken -- it was just never fully built.”

“My friends, the system isn’t broken -- it was just never fully built, and it does not exist everywhere in Ohio…. YET! And so, we must build it!”
April 13, 2022

“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”

“Together we can work towards a future where mental health and substance use crises—just like any other kind of medical emergencies—receive the care they deserve, with someone to call, someone to come and somewhere to go.”
April 6, 2022

“We are in a historic moment of horse-versus-locomotive competition, where intuitive and experiential expertise is losing out time and time again to number crunching.”

“We are in a historic moment of horse-versus-locomotive competition,” Ayres writes, “where intuitive and experiential expertise is losing out time and time again to number crunching.”
March 30, 2022

“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”

“Homelessness is by itself stressful, dangerous, and unhealthy. Add mental illness…, either as a cause or consequence, and you have a modern tragedy.”
March 23, 2022

“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”

“No one interviewed for this story supports boarding. Instead, it’s widely viewed as a grim reality.”
March 16, 2022

“It's truly a game changer for the person in services who received messaging that people care.”

“It's truly a game changer for the person in services who received messaging that people care.”
March 9, 2022

“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”

“Let’s get all Americans the mental health services they need, more people they can turn to for help, and full parity between physical and mental health care.”
March 2, 2022

"The full scope is overwhelming; help others see the baby steps"

The full scope is overwhelming; help others see the baby steps
February 23, 2022

"Really, it’s about controlling our fear as psychiatric providers..."

"Really, it’s about controlling our fear as psychiatric providers..."
February 16, 2022

"We have also come to this hallowed spot to remind America of the fierce urgency of now..."

"We have also come to this hallowed spot to remind America of the fierce urgency of now..."
February 9, 2022

“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”

“Just getting rid of those outdated, untrue beliefs and creating safe spaces for people to talk about their struggles.”
February 2, 2022

"All models are wrong... but some are useful."

"All models are wrong... but some are useful."
January 19, 2022

“It’s time to shed antiquated prejudices...”

“It’s time to shed antiquated prejudices and make a bold statement that mental health is not a moral failing or a crime. Let’s take action now to right the wrongs of our past through a reimagined crisis system that benefits everyone.”
January 12, 2022

“Between the idea and the reality… falls the shadow.”

“Between the idea and the reality… falls the shadow.”
January 5, 2022

“The challenges today’s generation of young people face are unprecedented...”

“The challenges today’s generation of young people face are unprecedented and uniquely hard to navigate. And the effect these challenges have had on their mental health is devastating.”
December 15, 2021

“We were told you’re not going to be able to change it... We ignored them.”

“We were told you’re not going to be able to change it. We were told this has been tried before. We ignored them.”
December 8, 2021

"The flock of geese doesn’t respond to the call… but to the flight."

"The flock of geese doesn’t respond to the call… but to the flight."
December 1, 2021

“We have to challenge the belief that mental health crisis services must come in a police car.”

“We have to challenge the belief that mental health crisis services must come in a police car.”
November 17, 2021

“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home.”

“In an average day, 17 veterans die by suicide—not in a far-off place, but right here at home. Two service members on average die by suicide every day of the year. They’re our daughters. Our sons. Parents. Spouses. Siblings. Beloved friends and battle buddies. Each of these precious lives leaves behind loved ones who feel their absence every single day, like a black hole in the middle of their chests.”
November 10, 2021

"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."

"...allowing members of the Havasupai tribe living at the bottom of the Grand Canyon to readily access health care services..."
November 3, 2021

“...but all the pieces must work together as a system.”

“There’s a lot of talk about different crisis services and programs... but all the pieces must work together as a system”
October 27, 2021

“[To police] Just bring them straight to us. You don’t have to call or let us know...”

“[To police] Just bring them straight to us. You don’t have to call or let us know. We don’t need a packet. Come to us. Just bring them.”
October 20, 2021

What are the Lifeline requirements to answer 988? “Trained, competent and caring.”

What are the Lifeline requirements to answer 988? “Trained, competent and caring.”
October 13, 2021

“...988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”

“Game changer in how we think about crisis response… 988 is a once-in-a-lifetime opportunity to strengthen crisis responsiveness. ”
October 6, 2021

“...10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”

“[Our] survey results indicate that 10% of law enforcement agencies’ total budgets was spent responding to and transporting persons with mental illness in 2017.”
September 29, 2021

“...we are now talking about the preventability of suicide and not the inevitability of suicide. ”

“While our journey is far from over, we are now talking about the preventability of suicide and not the inevitability of suicide. ”
September 22, 2021

“Services have been organized around your ... convenience, not ours, but… a crisis has no schedule.”

“Services have been organized around your Mon through Fri, 8am to 5pm convenience, not ours, but… a crisis has no schedule.”
September 15, 2021

“Law enforcement shouldn’t be on the scene of a mental health crisis...”

“Law enforcement shouldn’t be on the scene of a mental health crisis unless there’s a clear, logical reason to have the presence of an armed public servant.”
September 8, 2021

“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”

“Medical Clearance is a fallacy… the root of barriers [to access]… a shield.”
September 1, 2021

“Mobile crisis services took too long to respond.”

“Mobile crisis services took too long to respond.”
August 25, 2021

“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”

“We use four common stages of recovery (hope, empowerment, self-responsibility, and attaining meaningful roles) to help people live with dignity.”
August 11, 2021

“The safest communities don’t have the most cops, they have the most resources.”

“The safest communities don’t have the most cops, they have the most resources.”
August 4, 2021

“Gradatim Ferociter”

“Gradatim Ferociter”
July 28, 2021

"You had me at hello."

"You had me at hello."
July 21, 2021

“Critical need for connection in times of crisis.”

“Critical need for connection in times of crisis.”
July 14, 2021

"We’ve got one shot to get this right."

“We’ve got one shot to get this right.“
July 7, 2021

"A movement is rooted in distributive action."

“A movement is rooted in distributive action.“
June 30, 2021

"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."

"More than a choke point, the hospital ED simply becomes a dead end for many in crisis."
June 23, 2021

"It’s not making individuals in crisis fit to a system. It’s adjusting the system..."

“It’s not making individuals in crisis fit to a system. It’s adjusting the system to better meet the needs of those individuals they are serving in crisis.”
June 16, 2021

“Someone to call. Someone to come to you. And, if needed, some place to go.”

“Someone to call. Someone to come to you. And, if needed, some place to go.”
June 2, 2021

"Mobile crisis teams are an essential component to getting services to an individual in the community where they are at."

“Mobile crisis teams are an essential component to getting services to an individual in the community where they are at.”
May 26, 2021

Will 988 Yield First or Second Order Change?

Will 988 Yield First or Second Order Change?
May 19, 2021

"In an effective crisis system, perhaps the most potent element of all is relationships..."

“In an effective crisis system, perhaps the most potent element of all is relationships. To be human. To be compassionate.”
May 5, 2021

"We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988."

“We must build equity and attention to the nuances of race, culture and ethnicity into the front end of 988.”
April 28, 2021

What are the learnings from Arizona?

What are the learnings from AZ
April 21, 2021

"We are moving to standardization of what people can expect [in crisis]…"

Quote Effective Practices
April 21, 2021

What is the 988 and Crisis Care Learning Community?

988 and Extended Crisis Care Learning Community (updated 2021-04-21)
April 21, 2021

What are the federal funding opportunities that could help support 988? Is there a list?

What are the federal resources for 988
April 21, 2021

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"

"We’re talking about the sanctity of all human life. [We must] support crisis services all across America"
April 14, 2021

How many agents to answer the phones?

How many agents to answer the phones?
April 7, 2021

“Mobile crisis worth a million.”

“Mobile crisis worth a million.”
April 7, 2021

Does private insurance cover crisis care?

Does private insurance cover crisis care?
March 31, 2021

"The opportunity of a lifetime"

“The opportunity of a lifetime”
March 31, 2021

Does Crisis Now work for rural?

Does Crisis Now work for rural?
February 17, 2021

FEATURED PRESENTATIONS

Crisis Services for People Experiencing Homelessness

Crisis Services for People Experiencing Homelessness
June 29, 2022

Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire

Implementing Recommendations for Effective Planning and Response with Deaf Communities for 988 in New Hampshire
June 22, 2022

Dignity in Crisis Care

Dignity in Crisis Care
June 15, 2022

Lynnwood Community Justice Center Project

Lynnwood Community Justice Center Project
June 8, 2022

Co-morbid Medical Challenges

Co-morbid Medical Challenges
June 1, 2022

Innovation for Behavioral Health Crisis Care

Innovation for Behavioral Health Crisis Care
May 25, 2022

Medicaid Crisis Opportunities

Medicaid Crisis Opportunities
May 18, 2018

Overcoming Staffing Challenges in Recovery Supports Services

Overcoming Staffing Challenges in Recovery Supports Services
May 11, 2022

Civilian Crisis Response and Equity

Civilian Crisis Response and Equity
May 4, 2022

SAMHSA Operational Readiness: Part 2

SAMHSA Operational Readiness: Part 2
April 27, 2022

Evolution of the Poison Center System

Evolution of the Poison Center System
April 20, 2022

Connecticut Youth Mobile Crisis

Connecticut Youth Mobile Crisis
April 6, 2022

Enhanced Crisis Need Calculator

Enhanced Crisis Need Calculator
March 30, 2022

24/7, 40 Below and 70% Diverted

24/7, 40 Below and 70% Diverted
March 23, 2022

SAMHSA’s 988 Communication and Partner Toolkit

SAMHSA’s 988 Communication and Partner Toolkit
March 16, 2022

Standardized Billing for Crisis Care

Standardized Billing for Crisis Care
March 9, 2022

Children's Crisis Continuum

Children's Crisis Continuum
March 2, 2022

Systems Engineering 101

Systems Engineering 101
February 23, 2022

Medicaid's Role in Building Comprehensive Crisis Care Systems

Medicaid's Role in Building Comprehensive Crisis Care Systems
February 16, 2022

Day in the Life Crisis Receiving Center

Day in the Life Crisis Receiving Center
February 9, 2022

How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities

How Communities Must Use 988 to Improve Care and Correct Crisis System Disparities
February 2, 2022

Medicare, Parity & Crisis Services

Medicare, Parity & Crisis Services
January 26, 2022

Building Effective and Equitable Emergency Responses, Pew's Initial Steps

Building Effective and Equitable Emergency Responses
January 19, 2022

SAMHSA 988 Operational Readiness I

SAMHSA 988 Operational Readiness I
January 12, 2022

988 Implementation Act

988 Implementation Act
January 5, 2022

Children's Crisis Services

Children's Crisis Services
December 15, 2021

Alabama Crisis System of Care

Alabama Crisis System of Care
December 8, 2021

"A Day in the Life... Mobile Crisis Teams" Video

A Day in the Life... Mobile Crisis Teams Featured
December 1, 2021

The Dedicated Mental Health Crisis Response Model

The Dedicated Mental Health Crisis Response Model
November 17, 2021

Lifeline Evaluation

Lifeline Evaluation
November 10, 2021

The Work Force Doesn't Exist... Now What?

The Work Force Doesn't Exist... Now What?
October 27, 2021

Boarding in the ED

Boarding in the ED
October 20, 2021

Focusing on Recovery Even (Especially) in Crisis

Focusing on Recovery Even (Especially) in Crisis
October 13, 2021

Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.

Cultural and Linguistic Competence: A Strategy to address Health Disparities & Achieve Health Equity.
October 6, 2021

Routinizing Crisis Planning

Routinizing Crisis Planning
September 29, 2021

Suicide Prevention: The Journey

Suicide Prevention: The Journey
September 22, 2021

Mobile Crisis Services, Maricopa County, Arizona

Mobile Crisis Services, Maricopa County, Arizona
September 15, 2021

Serving Deaf People in Need

Serving Deaf People in Need
September 8, 2021

Defining Peer Support in Crisis Services

Defining Peer Support in Crisis Services
September 1, 2021

IDD and Crisis

IDD and Crisis
August 25, 2021

Recovery Matters: Peer Support and the Crisis Continuum

Recovery Matters: Peer Support and the Crisis Continuum
August 11, 2021

Moving Toward Equitable and Effective Psychiatric Emergency Services

Moving Toward Equitable and Effective Psychiatric Emergency Services
August 4, 2021

Integral Care

Integral Care
July 28, 2021

Regional Partnership Catalyst Program

Regional Partnership Catalyst Program
July 21, 2021

All Nations Crisis Hotline

All Nations Crisis Hotline
July 14, 2021

Youth Mobile Response Decriminalizing Mental Health

Youth Mobile Response Decriminalizing Mental Health
July 7, 2021

Mapping LA County Crisis Flow

Mapping LA County Crisis Flow
June 30, 2021

The Arizona Model of Crisis Receiving Center

The Arizona Model of Crisis Receiving Center
June 23, 2021

New Hampshire ED Boarding

New Hampshire ED Boarding
June 16, 2021

The LOCUS Family of Service Intensity Decision Tools

The LOCUS Family of Service Intensity Decision Tools
June 2, 2021

CCBHCs in the Crisis Continuum

CCBHCs in the Crisis Continuum
May 26, 2021

The Little Known, Racist History of the 911 Number

The Little Known, Racist History of the 911 Number
May 12, 2021

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture

Improving the Child and Adolescent Crisis System: Moving from a 911 to a 988 culture
May 5, 2021

Medicaid Forward Report

Medicaid Forward Report
April 28, 2021

MACPAC Recommendations 2021

MACPAC Recommendations 2021
April 21, 2021

988 Cost Briefing

988 Cost Briefing
April 14, 2021

988 Contact Volume Briefing

988 Contact Volume Briefing
April 7, 2021

LA County Systems Engineering Snapshot

LA County Systems Engineering Snapshot
March 31, 2021

Utah Efforts Preparing for 988

Utah Efforts Preparing for 988
March 24, 2021

Atlanta 311 and 911 Data Analysis

Atlanta 311 and 911 Data Analysis
March 10, 2021

Philanthropy and Mental Health: Under-resourced and Misunderstood

Philanthropy and Mental Health: Under-resourced and Misunderstood
December 16, 2020

Georgia Peer Crisis Workforce

Georgia Peer Crisis Workforce
December 9, 2020

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care

Crosswalk of AZ Crisis System and SAMHSA National Guidelines for Behavioral Health Crisis Care
December 2, 2020

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting

Shelley Curran at Mercy Care / Aetna on Arizona crisis reporting
October 28, 2020

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family

Washington County, Rhode Island developed a new strategic framework and continuum with peers and family
October 21, 2020

CRISIS IN THE NEWS

Implementation Guidance Playbooks Webinar

Implementation Guidance Playbooks Webinar
June 29, 2022

Arizona behavioral health experts say 988 will create a more appropriate and patient-friendly crisis response system

Arizona behavioral health experts say 988 will create a more appropriate and patient-friendly crisis response system
June 29, 2022

Mental health groups express concern about readiness of new suicide prevention hotline

Mental health groups express concern about readiness of new suicide prevention hotline
June 22, 2022

988 Day of Visibility on June 16, 2022

988 Day of Visibility on June 16, 2022
June 15, 2022

There's a new national hotline for mental health. How will we pay for it?

There's a new national hotline for mental health. How will we pay for it?
June 15, 2022

988: Answering the Call Webinar on June 15, 2022 at 11:30 AM ET

988: Answering the Call
June 8, 2022

We are so excited to share the public-facing Community Experience Dashboards! Check them out at cep.ucsd.edu

We are so excited to share the public-facing Community Experience Dashboards! Check them out at cep.ucsd.edu
June 8, 2022

Georgia is getting ready to roll out 988 crisis line — and respond to needs

Georgia is getting ready to roll out 988 crisis line — and respond to needs
June 8, 2022

Lived Experience and 988 Survey

Lived Experience and 988 Survey
June 8, 2022

Energy & Commerce full Committee markup last week, in an introductory statement, Rep. Cárdenas spoke on the urgency of implementing 988, and support for harm reduction methods.

Energy & Commerce full Committee markup last week, in an introductory statement, Rep. Cárdenas spoke on the urgency of implementing 988, and support for harm reduction methods.
June 1, 2022

With July approaching, mental health bill seems far off

With July approaching, mental health bill seems far off
June 1, 2022

3 lessons Washington can learn from how Arizona helps people in mental health crisis

3 lessons Washington can learn from how Arizona helps people in mental health crisis
June 1, 2022

Locking People Up Is No Way to Treat Mental Illness

Locking People Up Is No Way to Treat Mental Illness
June 1, 2022

Nationwide Mental Health Crisis number to change how the US approaches suicide prevention

Nationwide Mental Health Crisis number to change how the US approaches suicide prevention
May 25, 2022

All Local Law Enforcement Agencies to Refer Calls to County Mobile Crisis Response Team

All Local Law Enforcement Agencies to Refer Calls to County Mobile Crisis Response Team
May 18, 2022

First-Ever Youth Mental Health Forum at The White House

First-Ever Youth Mental Health Forum at The White House
May 18, 2022

Hundreds of Suicidal Teens Sleep in Emergency Rooms. Every Night.

Hundreds of Suicidal Teens Sleep in Emergency Rooms. Every Night.
May 11, 2022

How We’re Overcoming the Stigma of Mental Health Issues

How We’re Overcoming the Stigma of Mental Health Issues
May 4, 2022

Listen: A new hotline could save lives during mental health crises — if someone answers the phone

Listen: A new hotline could save lives during mental health crises — if someone answers the phone
May 4, 2022

For Oklahomans facing mental health crises, 988 call center could make 'world of difference'

For Oklahomans facing mental health crises, 988 call center could make 'world of difference'
April 27, 2022

New suicide hotline number is unknown to most Americans

New suicide hotline number is unknown to most Americans
April 27, 2022

SAMHSA 988 Brand Elements

SAMHSA 988 Brand Elements
April 27, 2022

What Is 988, the New Mental Health Crisis Hotline?

What Is 988, the New Mental Health Crisis Hotline?
April 20, 2022

The New Mental Health Crisis Hotline Could Save Lives—and Cost Them

The New Mental Health Crisis Hotline Could Save Lives—and Cost Them
April 20, 2022

CEO Alliance for Mental Health Launches Campaign to Drive 988 Crisis Hotline Preparedness

CEO Alliance for Mental Health Launches Campaign to Drive 988 Crisis Hotline Preparedness
April 20, 2022

Civilian Crisis Response A Toolkit for Equitable Alternatives to Police

Civilian Crisis Response A Toolkit for Equitable Alternatives to Police
April 13, 2022

Charities Are Contributing to Growing Mistrust of Mental-Health Text-Message Crisis Lines — Here’s Why

Charities Are Contributing to Growing Mistrust of Mental-Health Text-Message Crisis Lines — Here’s Why
April 6, 2022

Pandemic heightens focus on mental health care as new hotline number launches

Pandemic heightens focus on mental health care as new hotline number launches
April 6, 2022

Napolitano, Katko, Cárdenas & Stewart Launch Bipartisan 988 & Crisis Services Task Force

Napolitano, Katko, Cárdenas & Stewart Launch Bipartisan 988 & Crisis Services Task Force
March 30, 2022

Strengthening Federal Mental Health and Substance Use Disorder Programs: Opportunities, Challenges, and Emerging Issues

Strengthening Federal Mental Health and Substance Use Disorder Programs: Opportunities, Challenges, and Emerging Issues
March 30, 2022

Bill backs up new 988 suicide prevention line with funding

Bill backs up new 988 suicide prevention line with funding
March 23, 2022

The suicide lifeline will soon be 3 digits: Is the country ready for the switch to 988?

The suicide lifeline will soon be 3 digits: Is the country ready for the switch to 988?
March 23, 2022

Gov. Newsom hails more state funding, shelters in fight against homelessness

Gov. Newsom hails more state funding, shelters in fight against homelessness
March 23, 2022

If you need life advice, press two. If you need a pep talk from kindergartners, press three.

If you need life advice, press two. If you need a pep talk from kindergartners, press three.
March 16, 2022

As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready

As a Crisis Hotline Grows, So Do Fears It Won’t Be Ready
March 16, 2022

33 days without sunlight: Why hundreds of Washington kids are living in windowless emergency rooms

33 days without sunlight: Why hundreds of Washington kids are living in windowless emergency rooms
March 16, 2022

This is why it’s so hard to find mental health counseling right now

This is why it’s so hard to find mental health counseling right now
March 9, 2022

Biden plan would tackle chronic gaps in mental health care

Biden plan would tackle chronic gaps in mental health care
March 9, 2022

Trauma Normalized For Young Men of Color

Trauma Normalized For Young Men of Color
March 9, 2022

Overdoses far exceed COVID deaths in a San Francisco district. The mayor has a plan

Overdoses far exceed COVID deaths in a San Francisco district. The mayor has a plan
March 9, 2022

A meaningful life is possible amid suffering, some therapists say

A meaningful life is possible amid suffering, some therapists say
March 2, 2022

Lawmakers face pressure to pass mental health legislation

Lawmakers face pressure to pass mental health legislation
March 2, 2022

No guns, no badges, no sirens. San Diego County reimagines response to mental health calls

No guns, no badges, no sirens. San Diego County reimagines response to mental health calls
March 2, 2022

Mapping The Mental Health Of Our Communities: Explore The Data. Create Change.

Mapping The Mental Health Of Our Communities: Explore The Data. Create Change.
February 23, 2022

Mental health push in Congress sparks lobbying frenzy

Mental health push in Congress sparks lobbying frenzy
February 23, 2022

Senate Finance Committee hearing: Protecting Youth Mental Health - An Advisory and Call to Action

Senate Finance Committee hearing: Protecting Youth Mental Health - An Advisory and Call to Action
February 16, 2022

HELP Committee Hearing on Mental Health Crisis (Senate Health, Education, Labor, and Pensions Committee)

HELP Committee Hearing on Mental Health Crisis (Senate Health, Education, Labor, and Pensions Committee)
February 16, 2022

What Congress, states need to do to set up 988

What Congress, states need to do to set up 988
February 9, 2022

Answering the Call, Part 1: America’s New Mental Health Crisis Line

Answering the Call, Part 1: America’s New Mental Health Crisis Line
February 9, 2022

What We Misunderstand About Suicide Among Black Americans

What We Misunderstand About Suicide Among Black Americans
February 9, 2022

Eleanor Owen: A lifetime of effort to save her son

Eleanor Owen: A lifetime of effort to save her son
February 9, 2022

Crisis Text Line ends data-sharing relationship with for-profit spinoff

Crisis Text Line ends data-sharing relationship with for-profit spinoff
February 2, 2022

Suicide hotline shares data with for-profit spinoff, raising ethical questions

Suicide hotline shares data with for-profit spinoff, raising ethical questions
February 2, 2022

Washington police stop responding to mental health crisis calls after reform bill passes

Washington police stop responding to mental health crisis calls after reform bill passes
February 2, 2022

‘This can happen to anyone:’ Mental health experts react to death of former Miss USA

‘This can happen to anyone:’ Mental health experts react to death of former Miss USA
February 2, 2022

2022 MHPAEA Report to Congress

2022 MHPAEA Report to Congress
January 26, 2022

Sustainable Funding for Mental Health Crisis Services: Coding Guidelines to Support Standardized Billing and Access to Coverage from All Insurers

Sustainable Funding for Mental Health Crisis Services: Coding Guidelines to Support Standardized Billing and Access to Coverage from All Insurers
January 26, 2022

Mobile Crisis Teams: A State Planning Guide for Medicaid-Financed Crisis Response Services

Mobile Crisis Teams: A State Planning Guide for Medicaid-Financed Crisis Response Services
January 26, 2022

Federal Policy Recommendations to Support State Implementation of Medicaid-Funded Mobile Crisis Programs

Federal Policy Recommendations to Support State Implementation of Medicaid-Funded Mobile Crisis Programs
January 26, 2022

Addressing the unprecedented behavioral-health challenges facing Generation Z

Addressing the unprecedented behavioral-health challenges facing Generation Z
January 26, 2022

Building a sustainable behavioral health crisis continuum

Building a sustainable behavioral health crisis continuum
January 19, 2022

Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line

Call Centers on ‘Shoestring Budget’ for Suicide Prevention Line
January 19, 2022

Emergency Departments a Frayed Safety Net for Behavioral, Mental Health

Emergency Departments a Frayed Safety Net for Behavioral, Mental Health
January 19, 2022

As a Logic song topped the charts, helpline saw more calls and fewer suicides

Crisis in the News
January 5, 2022

Many states aren’t ready for a 988 crisis line. The deadline is looming

Crisis in the News
January 5, 2022

New Medicaid Option Promotes Enhanced Mental Health, Substance Use Crisis Care

Crisis in the News
January 5, 2022

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline
November 3, 2021

New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises

New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises
November 3, 2021

Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention

Biden-Harris Administration Awards $15 Million to 20 States for Mobile Crisis Intervention
September 22, 2021

State loses mental health lawsuit over emergency room boarding

State loses mental health lawsuit over emergency room boarding
May 19, 2021

Most States Have Not Yet Acted to Support New 988 Behavioral Health Lifeline

Opinion: We need to rethink mental health care — and the assumptions we have about what support means
May 12, 2021

TRIVIA

Crisis Trivia Hotseat

Crisis Trivia Hotseat
June 29, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
June 22, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
June 15, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
June 8, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
June 1, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
May 25, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
May 18, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
May 11, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
May 4, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
April 27, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
April 20, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
April 13, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
April 6, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
March 30, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
March 23, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
March 16, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
March 9, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
March 2, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
February 23, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
February 16, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
February 9, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
February 2, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 26, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 19, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 12, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
January 5, 2022

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 15, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 8, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
December 1, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
November 17, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
November 10, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 27, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 20, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 13, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
October 6, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 29, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 22, 2021

Crisis Trivia Hotseat

Crisis Trivia Hotseat
September 15, 2021

TOOLS

Sustainable Funding for Mental Health Crisis Services

Sustainable Funding for Mental Health Crisis Services
January 26, 2022

Financing Visual - All Numbers FY21 Enacted

Financing Visual - All Numbers FY21 Enacted
September 15, 2021

A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System

A Bold Vision for America’s Mental Well-being
September 9, 2021

On September 9, 2021 Senators Bennet (D-CO) and Cornyn (R-TX) released a white paper titled A Bold Vision for America’s Mental Well-being: It’s Time to Redesign the U.S. Mental & Behavioral Health System.

Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems

Arizona Medicaid Program - State Level Requirements and Guidance for Crisis Systems
August 3, 2021

Crisis Assessment Levels Matrix

Crisis Assessment Levels Matrix
June 30, 2021

ACR System Diagram - Future State Map

ACR System Diagram - Future State Map
June 30, 2021

NAMI 988 and Crisis State Legislation Map

NAMI 988 and Crisis State Legislation Map
June 30, 2021

Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.

Tens of billions are available through Medicaid’s Home and Community Based Services FMAP Increases.
May 26, 2021

Looking back at a few of the pivotal moments that helped create and shape the crisis services industry

Looking back at a few of the pivotal moments that helped create and shape the crisis services industry.
May 12, 2021

We can predict monthly core crisis flow

We can predict monthly core crisis flow
April 7, 2021

Mobile crisis can safely engage in the community, the vast majority